SCAM!!!

<p>I bought a Mica Beauty Straightener in 2013. I paid R1200.00, with the promise of a lifetime guarantee. The sales people corner you in the mall for a "free" demonstration and then keeps on going on and on until you buy what they are selling. The sales person promised that they would replace the product should anything happen to it. Even if I break the straightener myself, they will replace if FREE OF CHARGE!</p> <p>I used the straightener for about a year when I noticed that only one side of the straightener is heating up. I contacted Mica Beauty to arrange for a replacement, and after numerous emails I finally received an email stating that they will replace it after I pay the R550.00 "shipping and handling" fee. </p> <p>I asked if I could collect the straightener myself to avoid the shipping and handling fee, which she responded NO! </p> <p>I asked why not, since according to their website they are only a couple of KM's away from where I stay. The lady, Maya Ganot said that they aren't SA based. </p> <p>I pointed out that the banking details are for an SA account and their Website has an SA address listed. </p> <p> </p> <p>Dear,</p> <p>We would like to replace your Aria Beauty product under the warranty terms.</p> <p>Please reply to this email with the following:<br />1. Your full address and telephone number + your nearest POSTNET<br />2. The proof for EFT 550 Rand towards shipping and handling<br />3. An image of the tool showing that its power cable has been cut</p> <p>Our bank details for EFT are:</p> <p>Relaxus Africa (PTY) Ltd<br />Standard Bank of South Africa<br />Branch Code 019205<br />Account Number ********** 14</p> <p>Once we receive these we will gladly send you a brand new Aria Beauty product!</p> <p> </p> <p>I asked about the address and where they are based and her response were: </p> <p> </p> <p>We do not have warehouse now in s.a.</p> <p>We are based in uk</p> <p>according to our warranty terms it is well stated that you have to pay shipping and handling</p> <p>the price is 550 Rand</p> <p>Awaiting your co op</p> <p>Thank you</p> <p> </p> <p>Mica Beauty SA is a SCAM!!!!! They promise lifetime guarantee and then suddenly they have all these hidden cost or they have "closed down" </p> <p> </p> <p>The number on their website does not exist. </p>