Cardboard box when shipping

Today

Hi, I’m the Michael Kors’ virtual assistant. I use your information to assist you, view our Privacy Notice for more details. This chat may be retained. Please click on the ‘Start conversation’ button below. Start conversation

Dowayne  – 6:43 PM

Before we start, I'll need to collect your name and email address. What is your name please? MK Assistant – 6:43 PM Dowayne

Dowayne  – 6:43 PM

Thanks Dowayne, and what's your email address? MK Assistant – 6:43 PM Dowayneedwards@gmail.com

Dowayne  – 6:44 PM

Thanks Dowayne

How can I help you? To start, you can write your query or select from one of the options: Help with an order Product information Placing an order Finding a store MK Assistant – 6:44 PM Product information

Dowayne  – 6:44 PM

I can give you information about product availability and sizing as well our warranty policy. Please choose one of the following. Availability & Sizes Warranty Dust bags MK Assistant – 6:44 PM Dust bags

Dowayne  – 6:44 PM

Small leather goods and cross-body bags, along with fabric totes and selected handbags, are not received with a Michael Kors dust bag. The product description should detail this information. Should you wish, you are welcome to purchase one from our website.

Is there anything else I can help you with? MK Assistant – 6:44 PM Talk to an agent

Dowayne  – 6:44 PM

I'm transferring you to one of our agents now. They will answer as soon as they're available. Thanks for chatting with me, Dowayne MK Assistant – 6:44 PM You are now connected to Anita. – 6:45 PM

Info – 6:45 PM

Hello, you're chatting with Anita. How may I help you? Anita – 6:45 PM Hi I made a recent purchase, and the purchase arrived in a brown shipping bag, is this normal, I’m giving it for a gift do we use that cardboard box?

Dowayne  – 6:46 PM

HI Dowayne, do you have the order number please? Anita – 6:47 PM GE9953033619NL

Dowayne  – 6:47 PM

Thank you, let me get the order up, bear with me please Anita – 6:48 PM

Hi Dowayne, sorry to keep you

Can you upload a picture of how you received the item please? Anita – 6:52 PM Ok give me a minute

Dowayne  – 6:54 PM

Of course, thank you Anita – 6:54 PM

Dowayne  – 6:55 PM

Dowayne  – 6:56 PM

Yes that is the usual packaging used by the courier

Can I help with anything else? Anita – 6:57 PM No just disappointed because I would get much better packaging if I bought from store

I mean physical store

Dowayne  – 6:58 PM

Yes I am sorry but the store have different packaging. You can contact your local store to see if they can help you with this? Anita – 6:58 PM

Have I answered all of your questions today? Anita – 7:00 PM See please escalate I can go there but bought this for a gift now I must wrap this box it’s really disappointing and doesn’t make a good image for the official Micheal Kors brand I bought from feel very disappointed

Dowayne  – 7:00 PM You must warn people that there is no packaging now my gift looks ****

Dowayne  – 7:00 PM

I am sorry about this. You would need to contact thestore directly as we cannot contact global stores, apologies

The courier packages items for secure transport but I understand your frustration

Please contact the store to see what they can help with Anita – 7:01 PM

Can I help with anything else at this time? Anita – 7:01 PM Ok seeing that you can’t contact them I want to put in a formal complaint please send a thread of this message to my email address so I can send it to customer complaints dowayneedwards@gmail.com

this makes a luxury gift look cheap

Dowayne  – 7:03 PM You are now connected to Anita. – 7:03 PM

Info – 7:03 PM And your responses feel cheap

send me contact details for formal complaints

Dowayne  – 7:04 PM Sorry our wait times are longer than expected. You will be connected to an agent shortly. – 7:09 PM

You are now connected to Karol. – 7:09 PM

Info – 7:09 PM

Thank you for contacting Michael Kors Customer Service. My name is Karol. I will be assisting you today. Karol – 7:09 PM Will put these pictures on your social media rather

Dowayne  – 7:09 PM

Is there any other question I can help you with? Karol – 7:10 PM Please send me email where I can make formal complaints

Dowayne  – 7:11 PM

I understand your concern. Here is Contact Us | Michael Kors [ZA] Karol – 7:12 PM And the global one,

Dowayne  – 7:13 PM I will just add those pictures to their social media too… this is a ****

Dowayne  – 7:14 PM

We only have one email channel, the one I have sent you. I'm sorry the resolution wasn't the one you expected; however, please let me know if you need something else. I will be here

Contact Us | Michael Kors [ZA]