DE
Dowayne E
Active since Jul 2014
25
Reviews
0
Industries
Reviews
25 reviews6 months ago
Cardboard box when shipping
Today Hi, I’m the Michael Kors’ virtual assistant. I use your information to assist you, view our Privacy Notice for more details. This chat may be retained. Please click on the ‘Start conversation’ button below. Start conversation Dowayne – 6:43 PM Before we start, I'll need to collect your name and email address. What is your name please? MK Assistant – 6:43 PM Dowayne Dowayne – 6:43 PM Thanks Dowayne, and what's your email address? MK Assistant – 6:43 PM Dowayneedwards@gmail.com Dowayne – 6:44 PM Thanks Dowayne How can I help you? To start, you can write your query or select from one of the options: Help with an order Product information Placing an order Finding a store MK Assistant – 6:44 PM Product information Dowayne – 6:44 PM I can give you information about product availability and sizing as well our warranty policy. Please choose one of the following. Availability & Sizes Warranty Dust bags MK Assistant – 6:44 PM Dust bags Dowayne – 6:44 PM Small leather goods and cross-body bags, along with fabric totes and selected handbags, are not received with a Michael Kors dust bag. The product description should detail this information. Should you wish, you are welcome to purchase one from our website. Is there anything else I can help you with? MK Assistant – 6:44 PM Talk to an agent Dowayne – 6:44 PM I'm transferring you to one of our agents now. They will answer as soon as they're available. Thanks for chatting with me, Dowayne MK Assistant – 6:44 PM You are now connected to Anita. – 6:45 PM Info – 6:45 PM Hello, you're chatting with Anita. How may I help you? Anita – 6:45 PM Hi I made a recent purchase, and the purchase arrived in a brown shipping bag, is this normal, I’m giving it for a gift do we use that cardboard box? Dowayne – 6:46 PM HI Dowayne, do you have the order number please? Anita – 6:47 PM GE9953033619NL Dowayne – 6:47 PM Thank you, let me get the order up, bear with me please Anita – 6:48 PM Hi Dowayne, sorry to keep you Can you upload a picture of how you received the item please? Anita – 6:52 PM Ok give me a minute Dowayne – 6:54 PM Of course, thank you Anita – 6:54 PM Dowayne – 6:55 PM Dowayne – 6:56 PM Yes that is the usual packaging used by the courier Can I help with anything else? Anita – 6:57 PM No just disappointed because I would get much better packaging if I bought from store I mean physical store Dowayne – 6:58 PM Yes I am sorry but the store have different packaging. You can contact your local store to see if they can help you with this? Anita – 6:58 PM Have I answered all of your questions today? Anita – 7:00 PM See please escalate I can go there but bought this for a gift now I must wrap this box it’s really disappointing and doesn’t make a good image for the official Micheal Kors brand I bought from feel very disappointed Dowayne – 7:00 PM You must warn people that there is no packaging now my gift looks **** Dowayne – 7:00 PM I am sorry about this. You would need to contact thestore directly as we cannot contact global stores, apologies The courier packages items for secure transport but I understand your frustration Please contact the store to see what they can help with Anita – 7:01 PM Can I help with anything else at this time? Anita – 7:01 PM Ok seeing that you can’t contact them I want to put in a formal complaint please send a thread of this message to my email address so I can send it to customer complaints dowayneedwards@gmail.com this makes a luxury gift look cheap Dowayne – 7:03 PM You are now connected to Anita. – 7:03 PM Info – 7:03 PM And your responses feel cheap send me contact details for formal complaints Dowayne – 7:04 PM Sorry our wait times are longer than expected. You will be connected to an agent shortly. – 7:09 PM You are now connected to Karol. – 7:09 PM Info – 7:09 PM Thank you for contacting Michael Kors Customer Service. My name is Karol. I will be assisting you today. Karol – 7:09 PM Will put these pictures on your social media rather Dowayne – 7:09 PM Is there any other question I can help you with? Karol – 7:10 PM Please send me email where I can make formal complaints Dowayne – 7:11 PM I understand your concern. Here is Contact Us | Michael Kors [ZA] Karol – 7:12 PM And the global one, Dowayne – 7:13 PM I will just add those pictures to their social media too… this is a **** Dowayne – 7:14 PM We only have one email channel, the one I have sent you. I'm sorry the resolution wasn't the one you expected; however, please let me know if you need something else. I will be here Contact Us | Michael Kors [ZA]
0 replies
25 months ago
Useless chat service
MyDStv 24*7 assistance 😄 Hello I am TUMI the DStv Chatbot! You can ask me a question or choose an option below. Remember to always SIGN IN at the top right of the main page. Tuesday, April 02 Hey there! I'm here to help. Please choose the service that you would like assistance with. 😊 Clear error code Fix missing channels 4:26 PM Technical Fix missing channels 4:26 PM Where are you currently experiencing a problem with missing channels? 4:26 PM On my device 4:26 PM One moment while I fetch your package information. You have no active DStv package. Subscribe to watch more or continue to enjoy our free services. 👇 Buy a DStv Package ↗ Speak with an Agent 4:26 PM Speak with an Agent 4:26 PM I need a few details before transferring you to an agent! Please click the button below to continue. 4:26 PM Continue 4:27 PM Please fill out the details below and click Send 👇 Click here to select a query Who is the registered Account Holder Send Please select an option from the list below and click Send 👇 Who is the registered Account Holder Send Alright. Please give us a moment while one of my team members steps in... ℹ️ During your wait, there will be no menu options available. ℹ️ Thank you for your patience, Dowayneedwards@gmail.com . All of our agents are still busy. Please hold, and your chat will be answered as soon as one of our team members becomes available. 4:30 PM Mbali . has entered the conversation 4:31 PM hi 4:32 PM Good Evening my name is Mbali, welcome to Live Chat I hope you're well & having an awesome day, how may I assist you today?😊 4:32 PM Hi Mbali, hope u well, I used this platform last week, they said my issue would be escalated... My problem is my login is dowayneedwards@gmail.com but i dont have streaming and dont have showmax 4:34 PM Tuesday, April 02 Hi, are you still there? 4:40 PM yes 4:40 PM Please kindly advise what the issue is? 4:41 PM my streaming service does'nt work 4:41 PM What happens when you try to stream? 4:42 PM i dont have the channels 4:43 PM Noted, if you are getting limited channels, that means your account is not linked. Please link it using these steps To link Dstv now app and Dstv decider or Smartcard 1. Log in to DStv Now with your registered connect profile. 2. once on the home screen tap on the link your DStv account. 3. you will automatically directed to the connect Page, On the connect Page enter: Your smartcard number, The surname of the DStv account holder and the country the account is registered in. 4. Tap on link DStv Smartcard button at the bottom of he screen. 5. you will see the packages and decoders listed, choose and link the one you want to link to. 6. Tap link. 4:45 PM Are you winning? 4:49 PM Since you have not rep**** in a while kindly note that I will have to end the chat but please come back on chat when it is more convenient for you and we will assist further💛 4:53 PM 18 minutes ago escalate 8:12 AM I'm sorry, there are some questions I can't answer yet. Please choose an option below. Check Balance Manage Holiday Home Clear Error Contact Us | Speak with an Agent 8:12 AM Speak with an Agent 8:12 AM I need a few details before transferring you to an agent! Please click the button below to continue. 8:12 AM Continue 8:12 AM Please fill out the details below and click Send 👇 Click here to select a query Who is the registered Account Holder Send 8:12 AM Alright. Please give us a moment while one of my team members steps in... Yongama Gcwememe has entered the conversation 8:13 AM Hi can i escalate reference number 98502672 I have been struggling for more than two weeks now 8:14 AM Hi, my name is Yongama welcome to Livechat. I will be assisting you further. 8:16 AM How what have you been struggling with if I may ask.? 8:17 AM linking my streaming to my account, please escalate my reference, what is the process to complain? Yongama 8:19 AM What has been the problem? 8:19 AM you are probably the sixth person i must speak to and explain the same thing!!!!!!!!!! 8:20 AM pls just escalate, and tell me the process of complaining escalate reference number 98502672 8:23 AM Kindly note that you received the reference from the call side of thing as we do not have a reference system on live chat so in order to do a follow up on your reference you will need to contact our call center. However if you would like to remain on this chat you will have to explain from the beginning so that I can assist you. 8:23 AM thats a lie, i got it on chat please give me the process to complain 8:24 AM I will attach the chat where i got the reference to my complaint and this chat 8:25 AM No problem. 8:25 AM so tell me the process to complain!!!!! Yongama 8:26 AM Kindly use the following email help@dstv.com 8:27 AM is this the email to complain? im asking for a specific email... 8:27 AM Yes! That is the specific email. 8:27 AM your complaint email to escalate!!!!! 8:28 AM That is the correct email. 8:28 AM Im rather going to hello peter, this is nonsense, pay so much a month for this **** 8:29 AM For all DStv customer and service-related queries, please visit www.dstv.com or selfservice.dstv.com or contact us on help@dstv.com. 8:29 AM will quote your name 8:29 AM
159 replies
27 months ago
I'm not white enough for Food *****s Hilfox
When I was paying for my groceries I asked the cashier Lessie for boxes because I had lot of carry. She said she will look for some, Thobekile the cashier across us arrived with four boxes, she used two for her customer which was a white man. Lessie asked her for the two boxes that were left. She refused saying they are for her future customers. I asked myself why can this whit man get two boxes and I get one, I believe they are special for Flood *****s Roodepoort. I'm not white enough for Food *****s Roodepoort. Consequently, the last box was given to a white woman after it being refused to me. Thoko the supervisor was useless at solving the problem and defended Thobekile. If these boxes are truly complimentary and first come first serve, then the staff should not be allowed to use them as their commodity. Discriminating and choosing who is worthy of them. Consequently, I left my entire purchase which took about 45min to gather. What a disappointment, I am considering never visiting that store ever again.
58 replies
28 months ago
Thanks Lerato
Thank Lerato Mathe from Makro a Stubens valley for helping me with my new phone contact!!! Took a long process and assisted me swiftly…
129 replies
38 months ago
Westank "is unable to refund you is due us not being a Commercial Bank."
Oxford Dictionary: commercial bank "a bank that offers services to the general public and to companies." Westbank can't give me a refund on an available balance because the are not a commercial bank. I am very disappointed with Westbank, I will neve use them again because in their own words they are not a commercial bank. They cannot refund monies paid in advance. Forgetting my obligation contractually is to only pay the agreed amount. I am going to pay that car up and never consider them again, I'm considering leaving FNB completely because their subsidiaries don't do refunds because they are not commercial banks. They misrepresent themselves by saying that the amount is available on their app and online. Yet its not available for me to use. Be careful! Hope all is well. Please note that as per our telephonic conversation on the 03/03/2023 at 09:25, the reason why the bank is unable to refund you is due us not being a Commercial Bank. The available/advance amount on your vehicle finance account is available to be used as per the below. 1. Capital reduction to reduce the instalments over the term. 2. Use it to skip payments. Regards, Brandon Van Wyk CSC - Subject Matter Expert
53 replies
44 months ago
Lousy DSTV app from a legend customer
I’m so disappointed in the DSTV app… what a waste of time… the adds load so quickly, however the actual program take forever… don’t waste your time stick to the decoder will save you so much trouble…. That is if your decoder hard drive last longer than a year… This from what they call a legend customer…
266 replies
51 months ago
Thanks Thulani Ngwenya
I must admit insurance claims are always nerve wrecking. This time round I had a really good experience, where the claims consultant was knowledgeable and discussed all aspects of the claim with me & always followed up with me. Great experience! Thanks Thulani Ngwenya!
53 replies
53 months ago
Poor reply, poor service poor everything...
I do t know why at every interaction with PPS I need to fight, why they so delayed and old fashioned why I am stuck with this... Three weeks same ****! What a waste of time, no call no meeting no nothing... DRISHANA GOPAL ANOP I wait three weeks for this explanation how lousy
106 replies
54 months ago
Terrible call center and terrible signal...
Moved from fibre to Rain... what a disappointment... Terrible call center and terrible signal... Wish i never left the fibre connect...
318 replies
54 months ago
Notice periods on a month to month contract... be careful
Be careful of this company, they say its a month to month contract. But when you want to cancel they tell you of notice periods and stuff...
159 replies
Review Distribution
5 Star
5 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (12%)
1 Star
17 (68%)