Extremely Disappointed Are We Paying Luxury Prices for **** Quality

I bought a Michael Kors belt at the Mall of Africa store and have worn it only three times. It’s not even three months old, yet the metal buckle, which was silver when I bought it, has now turned bronze. I returned the belt to the store and have been calling repeatedly, but all I get told is that they are “waiting for the claim to be approved.” It has been weeks actually months with no refund, no exchange, and no real explanation. They even admitted it might be a factory fault, yet still refuse to refund no exchange. What shocked me even more is that I checked other items I bought from the same store the gold metal logos on two different pairs of shoes have also turned bronze. When I asked why this happens, they blamed water, which makes no sense for products sold at luxury prices. At this point, it honestly feels like we’re paying premium money for products that don’t meet the quality. For me, this is a huge red flag. How is it that items from a so-called luxury brand start fading and changing color. I am extremely disappointed this experience makes me question whether the products are even genuine or just poor quality. All I want is fair treatment a refund or a proper exchange for a product that clearly failed long before it should have.