Microsoft - a bunch of ****mers

On the 18th October 2025, I was debited for R159 and again on the 29th November. I did not take this subscription with Microsoft and it seems like I am being ****med. I tried to reverse the funds with the bank and they can not assist.

I tried to log into my Microsoft account and was not able to as it seems like my password does not work. If this is not a red flag to show *****, what is. I have tried to call Microsoft and send messages but I am not getting any assistance from them. Why can't we talk to a human person who can listen to our problem and assist us easily.

I need this subscription to be cancelled and removed from my name and bank as I am unemployed and did not authorize this subscription.