MO
Microsoft Office 365
Unclaimed Business
MO
Microsoft Office 365
Unclaimed Business
13 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|13 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(9.1%)
2(0%)
1(90.9%)
5(0%)
4(0%)
3(9.1%)
2(0%)
1(90.9%)
Frequently Asked Questions About Microsoft Office 365
Microsoft Office 365 has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Microsoft Office 365 across 59 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePA
Paul A
1 reviews | Active since Jan 2020
11 Mar 2026, 16:32
Microsoft paid twice in one month to keep on working
I have paid twice in one month just to keep going other wise i cant work ive complained countless times i still get a message saying i havnt paid this is unacceptable for a company of this stature
Helpful (0)
|Replies (0)PA
Paul A
1 reviews | Active since Jan 2020
11 Mar 2026, 16:32
Microsoft paid twice in one month to keep on working
I have paid twice in one month just to keep going other wise i cant work ive complained countless times i still get a message saying i havnt paid this is unacceptable for a company of this stature
0
Replies (0)PB
PAUL B
1 reviews | Active since Jan 2020
20 Jan 2026, 10:49
Microsft money grab.
I swear... if you sell a product that messes with another one of your products... I have only one thing to say... your product is poorly designed. Currently... Alot of our clients woke up not being able to sync their email because onedrive lock's / messes with the file syncing. all files over 5 gb in size... and it's a well known issue. where are the days of volume shadow copy fixing this. I can only think this is a microsoft money grab to get everyone to move to their hosted exchange.
Helpful (0)
|Replies (0)PB
PAUL B
1 reviews | Active since Jan 2020
20 Jan 2026, 10:49
Microsft money grab.
I swear... if you sell a product that messes with another one of your products... I have only one thing to say... your product is poorly designed. Currently... Alot of our clients woke up not being able to sync their email because onedrive lock's / messes with the file syncing. all files over 5 gb in size... and it's a well known issue. where are the days of volume shadow copy fixing this. I can only think this is a microsoft money grab to get everyone to move to their hosted exchange.
0
Replies (0)RG
Romie G
1 reviews | Active since Jan 2020
20 Jan 2026, 10:41
Weeks of *********** Microsoft Support – Outlook Now Completely Unusable
I am lodging this complaint due to the pathetic, ***********, and deeply frustrating support I have received from Microsoft regarding Outlook since 30 December 2025. I am a paying Microsoft 365 Family subscriber. I initially contacted Microsoft Support for a simple Outlook Search issue, which I was advised related to indexing. What followed has been nothing short of a disaster. Since 30 December 2025: I have spent an average of 5 hours per day engaging with Microsoft’s online support. Each session connects me to a new Level 2 (T2) technician, each opening a new case number. Every agent repeats the exact same troubleshooting steps, with no reference to previous work done. Multiple new Outlook email profiles were created by different technicians, resulting in: Duplicated email profiles Duplicated folders and files Increased PST file size Unnecessary consumption of storage space on my PC As a result of Microsoft’s actions: My email folders and subfolders were lost during troubleshooting. These were only recovered on Sunday, 18 January, after weeks of disruption. Immediately thereafter, Outlook stopped sending and receiving emails, rendering it unusable. I am now worse off than when I first contacted support. The most alarming issues: Promised callbacks from senior (T3) technicians never materialise. Microsoft repeatedly claims they “attempted to call”, yet: There are no missed calls on my phone No voicemail messages No call log evidence whatsoever Each time I follow up, I am told: “More logs are required” “More troubleshooting is needed” “Please wait another 1–2 days” This is not support — it is a never-ending loop of incompetence. I have not been able to work optimally since the beginning of the year, losing valuable time and productivity. The basic function of Outlook is to send and receive emails, and Microsoft has completely failed to resolve this. I have saved multiple chat transcripts as evidence and can provide them on request. I am requesting: Immediate escalation to a competent senior technician A single point of accountability A permanent resolution, not repeated experiments on my system An explanation for the false claims of attempted callbacks Microsoft’s support service has been utterly disappointing and unacceptable for a paid product.
Helpful (0)
|Replies (0)RG
Romie G
1 reviews | Active since Jan 2020
20 Jan 2026, 10:41
Weeks of *********** Microsoft Support – Outlook Now Completely Unusable
I am lodging this complaint due to the pathetic, ***********, and deeply frustrating support I have received from Microsoft regarding Outlook since 30 December 2025. I am a paying Microsoft 365 Family subscriber. I initially contacted Microsoft Support for a simple Outlook Search issue, which I was advised related to indexing. What followed has been nothing short of a disaster. Since 30 December 2025: I have spent an average of 5 hours per day engaging with Microsoft’s online support. Each session connects me to a new Level 2 (T2) technician, each opening a new case number. Every agent repeats the exact same troubleshooting steps, with no reference to previous work done. Multiple new Outlook email profiles were created by different technicians, resulting in: Duplicated email profiles Duplicated folders and files Increased PST file size Unnecessary consumption of storage space on my PC As a result of Microsoft’s actions: My email folders and subfolders were lost during troubleshooting. These were only recovered on Sunday, 18 January, after weeks of disruption. Immediately thereafter, Outlook stopped sending and receiving emails, rendering it unusable. I am now worse off than when I first contacted support. The most alarming issues: Promised callbacks from senior (T3) technicians never materialise. Microsoft repeatedly claims they “attempted to call”, yet: There are no missed calls on my phone No voicemail messages No call log evidence whatsoever Each time I follow up, I am told: “More logs are required” “More troubleshooting is needed” “Please wait another 1–2 days” This is not support — it is a never-ending loop of incompetence. I have not been able to work optimally since the beginning of the year, losing valuable time and productivity. The basic function of Outlook is to send and receive emails, and Microsoft has completely failed to resolve this. I have saved multiple chat transcripts as evidence and can provide them on request. I am requesting: Immediate escalation to a competent senior technician A single point of accountability A permanent resolution, not repeated experiments on my system An explanation for the false claims of attempted callbacks Microsoft’s support service has been utterly disappointing and unacceptable for a paid product.
0
Replies (0)PB
PAUL B
1 reviews | Active since Jan 2020
7 Jan 2026, 11:26
New Security features on Microsoft web portal are broken.
New Login security feature just fails. I can't sign into my account because microsoft can't send me a code because of some or other internal error. It advises me to contact the administrator..... I'm the administrator and gives me a correlation code. Correlation ID: e83b8e1f-93cd-488e-9446-4436f4f98799 Timestamp: 2026-01-07T10:38:15Z this is such an epic problem. I get to tell our valued clients we can't log into their portal and we are supposedly the tech experts.
Helpful (0)
|Replies (0)PB
PAUL B
1 reviews | Active since Jan 2020
7 Jan 2026, 11:26
New Security features on Microsoft web portal are broken.
New Login security feature just fails. I can't sign into my account because microsoft can't send me a code because of some or other internal error. It advises me to contact the administrator..... I'm the administrator and gives me a correlation code. Correlation ID: e83b8e1f-93cd-488e-9446-4436f4f98799 Timestamp: 2026-01-07T10:38:15Z this is such an epic problem. I get to tell our valued clients we can't log into their portal and we are supposedly the tech experts.
0
Replies (0)GR
SS
Shalin S
1 reviews | Active since Jan 2020
1 Dec 2025, 15:29
Microsoft - a bunch of ****mers
On the 18th October 2025, I was debited for R159 and again on the 29th November. I did not take this subscription with Microsoft and it seems like I am being ****med. I tried to reverse the funds with the bank and they can not assist. I tried to log into my Microsoft account and was not able to as it seems like my password does not work. If this is not a red flag to show *****, what is. I have tried to call Microsoft and send messages but I am not getting any assistance from them. Why can't we talk to a human person who can listen to our problem and assist us easily. I need this subscription to be cancelled and removed from my name and bank as I am unemployed and did not authorize this subscription.
Helpful (0)
|Replies (0)SS
Shalin S
1 reviews | Active since Jan 2020
1 Dec 2025, 15:29
Microsoft - a bunch of ****mers
On the 18th October 2025, I was debited for R159 and again on the 29th November. I did not take this subscription with Microsoft and it seems like I am being ****med. I tried to reverse the funds with the bank and they can not assist. I tried to log into my Microsoft account and was not able to as it seems like my password does not work. If this is not a red flag to show *****, what is. I have tried to call Microsoft and send messages but I am not getting any assistance from them. Why can't we talk to a human person who can listen to our problem and assist us easily. I need this subscription to be cancelled and removed from my name and bank as I am unemployed and did not authorize this subscription.
0
Replies (0)NM
Nokubonga M
1 reviews | Active since Jan 2020
6 Oct 2025, 06:18
Unable to access the account
One star—only because I am not allowed to give zero. Otherwise, your rating would be zero. I have tried everything to get help, but nothing is working: online services, phone calls to your offices... One call was answered by a lady named Irene, who indirectly told me where to get off."
Helpful (0)
|Replies (0)NM
Nokubonga M
1 reviews | Active since Jan 2020
6 Oct 2025, 06:18
Unable to access the account
One star—only because I am not allowed to give zero. Otherwise, your rating would be zero. I have tried everything to get help, but nothing is working: online services, phone calls to your offices... One call was answered by a lady named Irene, who indirectly told me where to get off."
0
Replies (0)RK
Riaan K
1 reviews | Active since Jan 2020
8 Sept 2025, 18:20
AUTHENTIATOR APP NOT USERFIRENDLY!!
Bad, authenticator app is difficult. Can retrieve anything. HELP me Microsoft Can get hold of support due to login and asking for authenticator code. Notification does not come up.
Helpful (0)
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