RG
Romie G
Active since Sep 2012
30
Reviews
0
Industries
Reviews
30 reviews1 month ago
NON-EXISTENT SUPPORT PARTNERS
This is the most frustrating company I have had the misfortune of dealing with next to Microsoft!! I have been a client for over 16 years when 1-Grid was Web Africa. Their customer service has steadily deteriorated and now seems non-existent. To add to the frustration, it is impossible to have a telephonic discussion and/or to receve a call-back. I have tried calling on more than 10 occassions and been placed on hold indefinitely listening to the recorded music and message repeatedly telling me that I am either number 3 or number 1 in the queue. I eventually called and keyed in 1 which is for the billing department. The call was promptly answered by a Tamryn who placed me back on hold after I told her that I wanted to lodge a complaint against their support team and requesting to speak to a customer servicer manager. I held on for 9 minutes before a recording atating "There are no available agents in the queue at the moment." and the call was dropped! I logged an online support query on their platform on Monday and followed up 3 times today. I have yet to receive a response. The support ticket number provided is #2678458 with caption: PLEASE HELP.
159 replies
3 months ago
1-Grid Support Inaccessible – No Telephonic or Live Technical Assistance
I am lodging this complaint due to the complete lack of accessible technical support from 1-Grid. Since 17 January 2025, I have been attempting to engage with 1-Grid regarding a potential email hosting issue affecting my Outlook functionality. This was raised after a Microsoft technician advised that the problem may lie with my email hosting provider and required verification from 1-Grid. My experience has been as follows: 1-Grid insists on email-only communication Responses consist mainly of links to knowledge-base articles, which are not helpful for a complex, account-specific issue Attempts to access live chat support result in being trapped in a loop with a bot that refuses to transfer to a human agent Multiple calls to the Support line result in a recorded message stating that no agents are available, after which the call is automatically terminated This occurred at least three times in one afternoon I eventually managed to speak to a person named Tamryn in the billing department, who attempted to transfer me to Support. The call was again terminated, and I was unable to reach a technical agent. At this point: There is no functional telephonic support No accessible live technical assistance No escalation path No ownership of the issue As a client, this is extremely frustrating and unacceptable. When email services are affected, email-only support is not sufficient, particularly when there is no meaningful engagement or troubleshooting taking place. I am requesting: Access to a competent technical support agent Proper investigation of whether my email hosting is contributing to the Outlook issues Clear confirmation of my email hosting configuration and any known compatibility issues A reliable human support channel, not automated loops I am more than willing to cooperate and provide any required information, but I cannot do so without meaningful support from 1-Grid.
277 replies
3 months ago
Weeks of *********** Microsoft Support – Outlook Now Completely Unusable
I am lodging this complaint due to the pathetic, ***********, and deeply frustrating support I have received from Microsoft regarding Outlook since 30 December 2025. I am a paying Microsoft 365 Family subscriber. I initially contacted Microsoft Support for a simple Outlook Search issue, which I was advised related to indexing. What followed has been nothing short of a disaster. Since 30 December 2025: I have spent an average of 5 hours per day engaging with Microsoft’s online support. Each session connects me to a new Level 2 (T2) technician, each opening a new case number. Every agent repeats the exact same troubleshooting steps, with no reference to previous work done. Multiple new Outlook email profiles were created by different technicians, resulting in: Duplicated email profiles Duplicated folders and files Increased PST file size Unnecessary consumption of storage space on my PC As a result of Microsoft’s actions: My email folders and subfolders were lost during troubleshooting. These were only recovered on Sunday, 18 January, after weeks of disruption. Immediately thereafter, Outlook stopped sending and receiving emails, rendering it unusable. I am now worse off than when I first contacted support. The most alarming issues: Promised callbacks from senior (T3) technicians never materialise. Microsoft repeatedly claims they “attempted to call”, yet: There are no missed calls on my phone No voicemail messages No call log evidence whatsoever Each time I follow up, I am told: “More logs are required” “More troubleshooting is needed” “Please wait another 1–2 days” This is not support — it is a never-ending loop of incompetence. I have not been able to work optimally since the beginning of the year, losing valuable time and productivity. The basic function of Outlook is to send and receive emails, and Microsoft has completely failed to resolve this. I have saved multiple chat transcripts as evidence and can provide them on request. I am requesting: Immediate escalation to a competent senior technician A single point of accountability A permanent resolution, not repeated experiments on my system An explanation for the false claims of attempted callbacks Microsoft’s support service has been utterly disappointing and unacceptable for a paid product.
0 replies
14 months ago
*****ulant /Unauthorised Access to Funds in my Bank Account
I am extremely disappointed at Takealot's underhanded tactics. My bank account has been debited with R39pm since February 2025. I only noticed the debit when the second debit went off my bank account on 3 March. I have not been able to speak to a consultant as the only way to contact Takealot is via their online help system which is very selective in the help offered. I would like the 2 X R39 which was debited to my bank account to be refunded to me as I did not subscribe to any delivery service. I have had no option but to delete my bank card details from the Takealot app to ensure that my money is not *****ulantly taken again.
0 replies
44 months ago
ROGUES / THIEVES REFUSING TO REFUND MY MONEY
I am horrified at the UNSCRUPLOUS , PATHETIC CUSTOMER SERVICE I have received from Incredible Connection. I purchased a laptop online on 18 August and was later advised that the laptop was out of stock. I subsequently agreed to accept a substitute laptop which did not suit my purposes. I returned the laptop to the Galleria branch and I was assured that the R7999 which I paid on 18 August will be refunded within 10 days. I have been given the run-around with Incredible connection consultants finding excuses not to refund my money to me after I sent them the proof of payment together with my bank account to prove that the online purchase was done from my business account. I requested to have the funds returned into my business account and I am now being requested to provide Incredible Connection with a "bank confirmation letter of the account the transaction for incredible connection order was made from "!!!! Unbelievable!!!!
0 replies
49 months ago
FRUSTRATING
The support service of 1-Grid has been disappointing and frustrating. They seem to randomly close support tickets and/or merge tickets without actually resolving problems. In addition to this, the online chat never works. I received the following message from Antonio Justino on 18 March and I am still waiting for the promised update :- "Following your query an escalation exists for the issue of ****fing from your account with an escalation number: 1335936 I will be able to contact you when I have been given an update on this escalation."
222 replies
51 months ago
DISGRACEFUL SERVICE FROM DANE DANIELS AND RENE GROVE
I am a registered debt counsellor. I have been running my business for 12 years and have successfully assisted at least 80 consumers to become debt free. I am extremely disappointed with the service I have (not) been receiving from the Debt Review department of Direct Axis. The people I am supposed to be dealing with, Rene Grove and Dane Daniels seem to have forgotten how to return calls and how to respond to emails. It is impossible to get hold of anybody telephonically as the phones are never answered. My clients and I seem to be in limbo as Direct Axis does not want to cooperate with me. In addition to this, repeated requests for the external debt collector's contact details are ignored! This is most frustrating and disgraceful service.
265 replies
53 months ago
THANK YOU, SHANE
I was invited to an online meeting by Shane who was friendly, professional and extremely helpful. Shane explained how I could use HelloPeter Reviews to get my business noticed online. He was patient and encouraging. Thank you Shane. All the best and God bless.
53 replies
57 months ago
OPPORTUNISTIC ROGUES
Pathetic service. I have been paying for my life policy for 21 years. My means of contact has been email for the past 10 years at least. Momentum takes it upon themselves to send me a premium increase notification by post to my old address and promptly proceeds to increase my premiums by 11%pa whilst increasing my policy value by a measly 3%pa. Repeated requests for a call back and for the "proof of sending" of the notification are fobbed off with copies of the letters which were allegedly sent to me. My phone calls are never returned. Eventually, I request my broker to obtain the information on my behalf and Momentum refuses to accept my signature on the broker nomination form. The broker who signed up this policy seems to have dropped off the face of the Earth and I now have noone to represent me! I made it clear to my original broker that I did not want any escalations in my premiums for obvious reasons. Now, when I need the policy the most, the premiums are going to become unaffordable. This is such a farce...
53 replies
59 months ago
CREDIT CARD BEING DEBITED WITHOUT AUTHORISATION
I have not been able to find a contact number for UBER on the internet. My credit card has been debited for UBER trips that I have not authorised. I am unable to query these transactions.
0 replies
Review Distribution
5 Star
1 (3.3333333333333335%)
4 Star
1 (3.3333333333333335%)
3 Star
0 (0%)
2 Star
11 (36.666666666666664%)
1 Star
17 (56.666666666666664%)