Poor business practice

Midas Mount Edgecombe is the worst of your franchise, I have sent my wife battery for replacement because it was under warranty on the 08/01/2026, (keep in mind we have no other car battery) I had to borrow a battery for somewhere else to continue driving our Car,. I went back to the store to findout what is going on 02/02/2026.the have not even processed the claim, I had emailed your customer service line with documentation. We promised once they have stock they will communicate back. We waited again I then received a phone call from one the store reps and they assured me that they will have the car battery on the 06/02/2026. With a refund of R1000 for the time wasted by your company Today is the 9th/02 /2026 the Mangeress phones back and gives my wife her personal stories and mentioned that her manager mentioned to her that she has to pay from her own. MIDAS is a recognised franchise and this type of behaviour from a business is not the right process. I AM FORMALLY COMPLAINING IF YOU AGREE ON A FEE YOU SHOULD HONOR IT. YOUR SERVICE SUCKS....