Poor service with repair

Santam approved Midcity Auto Body for repairing my car that has been in an accident.<br> <br> My car has been there for a month and basically nothing as been repaired.<br> <br> It took them a week to realize that they ordered the wrong parts, they then have to wait another week to order the right parts. Only then to hear that it is on back order. So since my car has been moved to them a month ago we still haven't made any progress and I will not be receiving my car anytime soon.<br> <br> To add onto this, they do not provide any courtesy cars for you to use in the meantime,<br> <br> I'm a surgical representative and drive about 150km between hospitals per day. On a weekly basis I have to take urgent stock to hospitals when the patient is already on the operating table. I can not do this without a car.<br> <br> Midcity Auto Body should be able to provide a courtesy car for the inconvenience.