MidCity Utilities
1.2|119 reviews
TM
Thapelo M
1 reviews | Active since Member
03 Mar 2026, 07:15
An unresponsive customer service Mid city Utilities
Midcity Utilities customer service is not responsive. It has been a week of sending a query without a response. The query is related to Account payment and POP has been provided. Showing such an attitude to those paying and paying on time shows lack of respect for their business and customers
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Replies (212)MidCity Utilities's replyOfficial
03 Mar 2026, 07:42 Good day Thapelo,
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to marketing@midcity.co.za so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to marketing@midcity.co.za so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Best regards,
MidCity Utilities's reply03 Mar 2026, 07:42
Official
Good day Thapelo,
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to marketing@midcity.co.za so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Thank you for reaching out and sharing your feedback. We're sorry to hear that your experience didn’t meet expectations, and we sincerely apologise for the inconvenience caused. At MidCity, we’re committed to delivering excellent service and would appreciate the opportunity to make things right.
When you have a moment, please email your contact details, complex name, and unit number to marketing@midcity.co.za so we can look into this further. We truly value your time and look forward to resolving this matter as soon as possible.
Warm regards,
The MidCity Marketing Team
Best regards,
TM
Thapelo M's updateReviewer Update
03 Mar 2026, 08:130735387410 xaikaxaq@gmail.com Princeton Park phase 4 number 35. I sent an email with Pop to customer service with my query
TM
Thapelo M's update03 Mar 2026, 08:13
Reviewer Update
0735387410 xaikaxaq@gmail.com Princeton Park phase 4 number 35. I sent an email with Pop to customer service with my query
MidCity Utilities's replyOfficial
03 Mar 2026, 08:50Thank you Thapelo,
This matter has been escalated to the relevant department and will be resolved.
Regards
This matter has been escalated to the relevant department and will be resolved.
Regards
Best regards,
MidCity Utilities's reply03 Mar 2026, 08:50
Official
Thank you Thapelo,
This matter has been escalated to the relevant department and will be resolved.
Regards
This matter has been escalated to the relevant department and will be resolved.
Regards
Best regards,
TM
Thapelo M's updateReviewer Update
03 Mar 2026, 09:13Thank you will await a response
TM
Thapelo M's update03 Mar 2026, 09:13
Reviewer Update
Thank you will await a response