Midea 7kg Front loader

On Sunday 5 March 2023 I went to Makro in Brakpan and bought a 7kg Midea front loader washing machine. My 3rd time using the machine it started to leak from the door down. I phoned Midea and was waiting for 7 mins and 39 secs for them to answer my call. After my 4th attempt i eventually got through. I was on the phone for 5 mins and 48 secs only for the lady to say to me that what i told her about the leak doesnt sound right. After that she asked for my name and number, which i gave and got told that a technician will contact me. I waited for an hour to contact me which he didnt as yet. I then proceded to contact makro to state my frustrations as it shouldnt take that long to get in touch with a customer. The guy I spoke to at Makro customer care was more helpful than at Midea. He took all my details and the details of the machine and gave me a ref number.At 11.48 a technician watsapp me saying his name and he would like to assist me with my unit and asked me to provide him with the details. I sent my name and my husbands name with our contact numbers. The make of the machine i bought. explained where it was leaking and sent a photo along. Only to get no reply back. I then went to Makro where i bought it and explained the whole situation. They were on the phone with Midea to help me. The manager at Makro was then transferred over to the technician that i was still waiting for a reply from and he blantly lied and told the lady that he has tried to contact me the whole morning. No where on my phone did i have any missed calls whatsoever. Then he sends me a message while im in the shop and asks me is there is maybe a tear in the rubber. Now i ask you I am the customer, am i a technician. It seems as though they dont take customer complaints seriously and the way in which they handle a complaint is not on. I will definatly never again buy any product like Midea or anything else that is linked to them. It was a huge dissappoint. I do give credit to Makro in Brakpan. The manager and staff that work there know how to handle a complaint and they have customer care. Thank you Makro Brakpan.