Extremely poor service

My mother was taken to Midlands Medical Centre on the 23rd of October 2025. She was admitted through Casualty with a broken leg. The casualty and admin teams were excellent, and we truly appreciated their professionalism and care. After her admission, she was moved to a ward, but early the next morning she was transferred to High Care. The team there was outstanding. The level of care provided was world-class, and that is the reason we continue to choose Midlands.

My mother underwent her operation on the 30th of October and was moved to ICU on the 3rd floor, where she spent five days due to a lack of available ward beds. World class service. She was transferred to Surgical B on the 3rd floor on the afternoon of the 5th of November.

During visiting hours that day, we met Dr Y. Mohamed, who informed us that he would request the sister on duty to remove the catheter, explaining that my mother needed to begin using the toilet. However, on the 6th of November, during visiting hours, my mother told us that the catheter had not been removed and that the nurses refused to take her to the toilet. She also did not even have a glass to drink water. There had been a problem with the catheter, which she reported to the sister, but instead of addressing it, they put a diaper on her and left her. When we arrived, she was wet and confused as to why she was messing the bed even though the catheter was still in place. When my mother spoke to sister about the bed been messed, the sister said that she will address it yhe next day.

I was extremely upset by the poor service she received from the nurses and sisters on duty. I contacted Dr Y. Mohamed and explained the situation. He was shocked to hear that nothing had been done since the previous day. I told him that I would be taking my mother home, after which he spoke to the sister and arranged for her discharge. Only then did the staff begin to act with urgency.

There were many positive moments during my mother’s stay, and numerous staff members performed their duties with care and dedication. However, I do not want anyone else to experience what my mother went through in that ward. There is a growing perception that care in the wards is a nightmare. You have a state-of-the-art facility, and it is unfortunate for the hospital’s reputation to suffer because certain individuals are not fulfilling their responsibilities.

I trust that you will investigate this matter thoroughly to ensure that such incidents do not occur again. It is deeply concerning to think of a patient—especially someone elderly or unable to speak for themselves—receiving such poor treatment.