PK
pavesh K
Active since Jan 2015
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
Extremely poor service
My mother was taken to Midlands Medical Centre on the 23rd of October 2025. She was admitted through Casualty with a broken leg. The casualty and admin teams were excellent, and we truly appreciated their professionalism and care. After her admission, she was moved to a ward, but early the next morning she was transferred to High Care. The team there was outstanding. The level of care provided was world-class, and that is the reason we continue to choose Midlands. My mother underwent her operation on the 30th of October and was moved to ICU on the 3rd floor, where she spent five days due to a lack of available ward beds. World class service. She was transferred to Surgical B on the 3rd floor on the afternoon of the 5th of November. During visiting hours that day, we met Dr Y. Mohamed, who informed us that he would request the sister on duty to remove the catheter, explaining that my mother needed to begin using the toilet. However, on the 6th of November, during visiting hours, my mother told us that the catheter had not been removed and that the nurses refused to take her to the toilet. She also did not even have a glass to drink water. There had been a problem with the catheter, which she reported to the sister, but instead of addressing it, they put a diaper on her and left her. When we arrived, she was wet and confused as to why she was messing the bed even though the catheter was still in place. When my mother spoke to sister about the bed been messed, the sister said that she will address it yhe next day. I was extremely upset by the poor service she received from the nurses and sisters on duty. I contacted Dr Y. Mohamed and explained the situation. He was shocked to hear that nothing had been done since the previous day. I told him that I would be taking my mother home, after which he spoke to the sister and arranged for her discharge. Only then did the staff begin to act with urgency. There were many positive moments during my mother’s stay, and numerous staff members performed their duties with care and dedication. However, I do not want anyone else to experience what my mother went through in that ward. There is a growing perception that care in the wards is a nightmare. You have a state-of-the-art facility, and it is unfortunate for the hospital’s reputation to suffer because certain individuals are not fulfilling their responsibilities. I trust that you will investigate this matter thoroughly to ensure that such incidents do not occur again. It is deeply concerning to think of a patient—especially someone elderly or unable to speak for themselves—receiving such poor treatment.
0 replies
3 months ago
Extremely POOR service
Dear MTN Customer Care / Escalations Team, I am writing to formally complain about the extremely poor service I have received regarding an online contract application made on 3 December 2025. While completing the application on the MTN online platform, I received two calls from MTN agents offering assistance. I specifically confirmed that I wanted the advertised deal consisting of a Samsung S25 FE and a Samsung Tab S10 with zs S pen. At that time, I was advised that the Samsung S25 FE was out of stock and requested to be contacted once stock became available. I continued monitoring the MTN website and on 9 December, the deal was clearly advertised as available, including images of both the phone and the tablet. Based on this, I proceeded. However, on 12 December, I only received the phone — the tablet was not delivered. I immediately contacted MTN and a case was logged. Despite multiple follow-ups, no resolution was provided. I later contacted Samsung directly and was informed that the promotion had ended, and that I should take the matter up with MTN. As a result, a second case was opened with MTN on 22 December, and I provided photographic evidence of the deal as advertised on your website at the time of my application. To date, no one from MTN has contacted me, and the issue remains unresolved. This experience has been extremely disappointing. I currently have five active contracts with Vodacom and deeply regret trying MTN based on the service I have received. Because MTN failed to honour the advertised deal, I was forced to purchase a tablet in cash for my daughter, which should not have been necessary. All I am requesting is that MTN honours the deal that was advertised and fulfilled in part, by supplying the Samsung tablet that formed part of the promotion.
0 replies
21 months ago
********* service provided
My wife and I only fill Petrol at BP. We were informed of a promotion where, if we filled R600 or more 4 times before end of June and we would get a limited edition car. We have filled more than 12 times from April. only to find out that we were not registered to get sms. We did change it on mine and also took a new card for my wife's car. Card numbers 7353280029468879 7353280373900246 I have sent emails to pop smartshopper , I received 1 response in June and to dare no resolution.
53 replies
130 months ago
My Samsung s5 cellphone is in for repairs
I sent my Samsung s5 in for repairs at the end of may and received it back on 10th of June. When I got home that phone was not picking up the sim, I took it back on 18 of June. Ever since then I kept getting excuses and no one ever calls me back , now the phone is still at smart care pmb and was told they going to do a claim and will take a future two weeks. I can't believe how poor the service Is, samsung is such a big brand yet the after sales device is so poor.ref no.05153
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)