Midland International School refusing to refund R8,000 admission deposit despite compliance and NCC complaint

I paid R8,000 admission deposit in December 2024 to Midland International School to secure placement for the 2025 academic year for two kids.

I later submitted written notice within the required deadline and completed all necessary documentation indicating that my kids would not be returning to the school in the next academic year, in full compliance with the school's stated refund policy and I don't owe the school.

Despite complying with the process, the school has refused to refund my deposit and has not provided any reasonable justification or breaking down of actual costs incurred to support retaining the funds.

I have now lodged a formal complaint with the National Consumer Commission, and the reference number is: CC2026/02/0442

I hope the school will reconsider its position and resolve this matter fairly and professionally.

Please Parents let's raise this complaints with the National Consumer Commission so this can raise flag about the school.