WORST EXPERIENCE OF MY LIFE!!!!!!!!!!!!!!

I dont even know where to start! We have been to Saddle and trout many times before, the first time was absolute perfection and thats where it ended. The time before this past weekend our unit did not have a working fridge which resulted in all of our food going bad, the bath leaked and flooded the bathroom. This time round, when we arrived for check in I noticed that the room we were allocated was on the other end of the resort, I requested a room change to somewhere a bit closer to the resturaunt and amenities but they told me they were fully booked. I accepted that and went to our room. Since we arrived late I immediately unpacked the car and got my kids mini pizzas in the oven. 40min later and the pizzas were still not done, I open the oven and its not working, strike 1! The neighbors decided to throw one heck of a party, music blasting, people screaming, it was unbearable. I called reception to tell them to refund me and I would rather leave, we had been here approx 2hrs at this point. They offered to move us to another room?!? After being told they were fully booked! We moved and then headed to the resturaunt for some dinner, I went into the spa to book a treatment they they had on their menu that I was given on arrival only to be told they dont offer that service there? Again, what the hell? TAKE IT OFF YOUR MENU! Dissapointed I left and joined my family at the resturaunt. R102 for a waffle, we promptly left. Went to do the "pony ride" with my kids to get there and its 2 fully grown, rather large horses, my kids were terrified and didnt want to do it, no refund offered or the option to do another activity - R100 down the drain. Then to top off the exceptionally **** time we were having, my 1 year old stepped on a broken beer bottle and sliced his foot open. The "medic" on site wrapped it in a shoulder bandage which could go around a large foot 20 times so of course was a joke on a tiny 1 year old foot who promptly pulled it off. All in all, my love for this place has completely dwindled. I will NEVER be back nor will I recommend this place to anyone EVER AGAIN! Shame on you Saddle and Trout!