Nurse At the gate

I went for a Covid test and I was assisted by a nurse called Masingita Nkotswi. I’ve never dealt with such a cold hearted person before. This lady was rude from the minute I told her my GP said I should come to the clinic for a Covid test because my hospital plan does not cover Covid tests. She told me how government clinics don’t do tests for people that are from private Dr’s. I further more explained that I was advised not to go to the office until I’m sure my results are negative. She was so irritated with me she made me sit and wait as though there was a que then she told me to face up and lower my mask. Mind you, these test are done in the public eye where there is no privacy at all. I’ve never felt so ashamed in my life. When she was done with the test she went on to tell me that I must call the clinic the next day and ask for my results because they might not send the SMS. I called for my results yesterday and the clinic told me to call today. Before I could even call the same lady calls to tell me that they cannot get my results due to the lab not receiving my test. She then advises me I’m meant to come back to re test or get a note for work that confirms that I went for a test. I’m really disappointed in how nurses at government clinics get to treat people. I am more than sure that everyone has a right to basic health care and be treated with respect.