Bullying, Pathetic and unprofessional service of the staff

The level of lack of passion, commitment to serve the community in the Midrand West Clinic is disheartening. Never mind the note on the walls of making clients to wait 3 hours. Today i was at the clinic for my son 18 months vaccine, after 1hr30mins of waiting for my son to be called in, 2 sisters sitting in consultant room busy chatting and laughing loud 1 by the names of Mamotebang Limba and Princess Majtiu refused to immunise my child saying they only do immunisation after the child has tested for HIV on the other room bare in mind i am being told this 1hr30 of me waiting with no help. i decide to ask the manager and ask for my son clinic card so i can go. Still there was no sense of trying to help look for the person who is suppsoe to help they threw the clinic card on me and continue catching up. The Manager Mary Lepota has to assign someone to assist me with immunisation as i was no longer interested in compiling and do the HIV which is volunteer now when i get the story correct from the sister but they were forcing me to do it as if its compulsory as per the other 2 nurses said but either immunise or go home. They made me to fill in a form of refusal to do it while i told them i do not care about the HIV if they person who does it is not there.

The clinic staff is using their powers on patronise the community who rely on them for help and use their titles. This is very rude and inconsiderate from the people we rely on for help. Can the staff not lie to people and install their own rules coz they do not want to work and chase people or make people wait. i am not going to let this one go without reporting it to the provincial office the ************** we recieved.