Midvaal Plumbers
3.7|3 reviews
SW
Sharleen W
1 reviews | Active since Member
18 Jul 2023, 12:02
Faulty tanks and terrible service!
I purchased a 5000l tank from Midvaal Plumbers on 15 February 2023 for R4747.
The tank was delivered on 18 February and their staff placed the tank on our property. No checks or inspections done, it was a Saturday morning and these staff just wanted to get off the property. I was on a call when they delivered and my dad opened for them. When I came back out a few minutes later the people were gone!
We had very little significant rain since the tank was delivered and I assumed we will only use the tank the following season (as it rains during Summer in JHB).
In April we had a final hurrah. My dad who always watches the news told us there is some rain coming and we asked someone to help us relay the gutter next to tank so we can at least catch some water.
The rain storm was super, we could have filled the tank but the next day my dad went to check and the tank was gushing water.
On 3 April (the day we discovered the leak) we contacted the company. we sent them pictures and they promised to send someone.
On 11 April, nobody had come out yet and after enquiring we were told someone would come that week.
On 20 April we were told there is a backlog due to load shedding
on 12 May after enquiring they responded
"Good Morning,
I apologise on this matter we only recently started receiving stock, due to loadshedding the machines did not produce as much as the usual. We are done with the backlog on the orders and are processing the damaged tanks."
They proceeded saying delivery will be the next week.
on 18 May they asked if a technician can come the next day and I agreed.
Then on 19 May the technician was running behind and could not make it.
on 6 June I asked them what was happening and they advised they will follow up.
Then on 28 June I called them and was directed to a new staff member. she too said the reason for the poor service was load shedding.
The stories went on and on until today finally they sent someone. That person looked at the tank and we were advised the broken tank is our error because it was placed on a brick.
My issue is, I did not place it on a brick. I did not even move the thing since it was delivered as I am unable to.
I think it's very evident that they are selling faulty tanks, dont take care where they place it (or even sabotaging) o take money from people. Please do beware. I lost my money so no one else have to!
The day
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Replies (120)Midvaal Plumbers's replyOfficial
18 Jul 2023, 13:13Good Day Mrs Sharlene
I would like you to know that we are extremely sorry that you feel this way.
As mentioned to you numerous times we did not do the installation of this tank and that this was only a delivery. We can not be held liable to where the tank was placed, please revert back to your invoice where is clearly states the following:
Please note that the water tanks must have a flat & level hard
surface to stand on, for example paving or cement.
On this case there was a sole brick underneath the tank. When pictures where sent by yourself you could clearly see that there was bricks placed around the tanks as well. Due to pressure of the water running into the tank it cracked where the brick was in the middle of the tank. We can not guarantee materials that is not installed correctly on our instruction.
I would like you to know that we are extremely sorry that you feel this way.
As mentioned to you numerous times we did not do the installation of this tank and that this was only a delivery. We can not be held liable to where the tank was placed, please revert back to your invoice where is clearly states the following:
Please note that the water tanks must have a flat & level hard
surface to stand on, for example paving or cement.
On this case there was a sole brick underneath the tank. When pictures where sent by yourself you could clearly see that there was bricks placed around the tanks as well. Due to pressure of the water running into the tank it cracked where the brick was in the middle of the tank. We can not guarantee materials that is not installed correctly on our instruction.
Best regards,
Midvaal Plumbers's reply18 Jul 2023, 13:13
Official
Good Day Mrs Sharlene
I would like you to know that we are extremely sorry that you feel this way.
As mentioned to you numerous times we did not do the installation of this tank and that this was only a delivery. We can not be held liable to where the tank was placed, please revert back to your invoice where is clearly states the following:
Please note that the water tanks must have a flat & level hard
surface to stand on, for example paving or cement.
On this case there was a sole brick underneath the tank. When pictures where sent by yourself you could clearly see that there was bricks placed around the tanks as well. Due to pressure of the water running into the tank it cracked where the brick was in the middle of the tank. We can not guarantee materials that is not installed correctly on our instruction.
I would like you to know that we are extremely sorry that you feel this way.
As mentioned to you numerous times we did not do the installation of this tank and that this was only a delivery. We can not be held liable to where the tank was placed, please revert back to your invoice where is clearly states the following:
Please note that the water tanks must have a flat & level hard
surface to stand on, for example paving or cement.
On this case there was a sole brick underneath the tank. When pictures where sent by yourself you could clearly see that there was bricks placed around the tanks as well. Due to pressure of the water running into the tank it cracked where the brick was in the middle of the tank. We can not guarantee materials that is not installed correctly on our instruction.
Best regards,
SW
Sharleen W's updateReviewer Update
18 Jul 2023, 13:19And this is what we have to deal with South Africa. after months they are blaming the consumer citing : they did not install the tank. But they delivered it and they placed it on an uneven surface. I seldom say stay away from a business because I am a business owner myself and sometimes someone in your organisation does something wrong but the correct thing is to own up and not blame your customer. I am very disappointed in this company. It took them all of 3+ months to come up with this #wolhaarstorie. I hope no one gets conned again!
SW
Sharleen W's update18 Jul 2023, 13:19
Reviewer Update
And this is what we have to deal with South Africa. after months they are blaming the consumer citing : they did not install the tank. But they delivered it and they placed it on an uneven surface. I seldom say stay away from a business because I am a business owner myself and sometimes someone in your organisation does something wrong but the correct thing is to own up and not blame your customer. I am very disappointed in this company. It took them all of 3+ months to come up with this #wolhaarstorie. I hope no one gets conned again!