SW
Sharleen W
Active since Jan 2018
10
Reviews
0
Industries
Reviews
10 reviews20 months ago
Woolworths taking in money on expensive underwear you can’t fit on or return
About two weeks ago I visited Woolworths and bought a body shaper. From a previous (horrible) encounter where I was buying underwear for my nephew I learned that Woolworths no longer allows fitting on of underwear. So I go to their fitting room and ask for their tape measure go in and measure myself to see which size I should take. ( they have size guidelines on the garments) luckily my mom is a seamstress so I know how to measure a body. From the measurements taken I take a size, now bear in mind it’s shapewear so it’s normal that it looks smaller so I just thought maybe that’s what it is otherwise why would they use this size guide. When I fit the item at home it could hardly go up my body. I emailed customer service and told them that their misguided size guides made me purchase the wrong size. They responded with a very vague statement where I was unsure if I should return the item (unworn and still tagged) and now they are just silent so I will start making noise! Woolworths appears to be making money off their lingerie as it’s priced high, it’s very expensive and you can’t fit in store. And once you leave the store you can’t return it. Not even when you have followed their guidelines and used their tape measure! Pathetic!
0 replies
20 months ago
Makro
I placed an online order with Makro on 6 August with a 32-3 day delivery promise. To date (14 August) I have not received my order and Ive been calling their customer service since 12 August and everyday I am told. Your goods will be delivered today or tomorrow. I think my patience is now at it's end a I could have gone to Makro the weekend but I thought I would receive my goods before the weekend. This is terrible service from Makro and their customer service is no help at al!!! I call the branch who was supposed to dispatch my order but no one is picking up. What is going on!
106 replies
32 months ago
Voip line with afriGHOST
I’ve been with Afrihost for years and mostly my experience has been good until 21 June 2023 that is. I have a voip line with Afrihost (subcontracted to Telviva I believe) and while on a call on 21 June 2023 at 10:50 the call got cut and I was unable to place another call. At 11:19 I get a text that there is a voip outage and I leave it at that. The next day I try and make a call again and I get a message that my credit is depleted. Now I only use that line in extreme situations as most people whatsapp call nowadays. So at the time of my call on 21 June I had over R300 of credit which have been there for over a year. My call log with Afrihost suddenly shows that I’ve been on an 8 hour call on 21 June 2023 which firstly is unheard of for anyone who is busy. Since 22 June I’ve been struggling to get the matter resolved with Afrihost. I’ve been taken in circles and it’s now to the point where each time I speak to someone I am being told I have been on a call 8 hours when my own phone logs shows I’ve been on the call 15 minutes and the fact is there that there was a voip outage so how could I be on a call! The worst part is the patronising agents I’ve been forced to deal with! It’s pathetic!
0 replies
33 months ago
Faulty tanks and terrible service!
I purchased a 5000l tank from Midvaal Plumbers on 15 February 2023 for R4747. The tank was delivered on 18 February and their staff placed the tank on our property. No checks or inspections done, it was a Saturday morning and these staff just wanted to get off the property. I was on a call when they delivered and my dad opened for them. When I came back out a few minutes later the people were gone! We had very little significant rain since the tank was delivered and I assumed we will only use the tank the following season (as it rains during Summer in JHB). In April we had a final hurrah. My dad who always watches the news told us there is some rain coming and we asked someone to help us relay the gutter next to tank so we can at least catch some water. The rain storm was super, we could have filled the tank but the next day my dad went to check and the tank was gushing water. On 3 April (the day we discovered the leak) we contacted the company. we sent them pictures and they promised to send someone. On 11 April, nobody had come out yet and after enquiring we were told someone would come that week. On 20 April we were told there is a backlog due to load shedding on 12 May after enquiring they responded "Good Morning, I apologise on this matter we only recently started receiving stock, due to loadshedding the machines did not produce as much as the usual. We are done with the backlog on the orders and are processing the damaged tanks." They proceeded saying delivery will be the next week. on 18 May they asked if a technician can come the next day and I agreed. Then on 19 May the technician was running behind and could not make it. on 6 June I asked them what was happening and they advised they will follow up. Then on 28 June I called them and was directed to a new staff member. she too said the reason for the poor service was load shedding. The stories went on and on until today finally they sent someone. That person looked at the tank and we were advised the broken tank is our error because it was placed on a brick. My issue is, I did not place it on a brick. I did not even move the thing since it was delivered as I am unable to. I think it's very evident that they are selling faulty tanks, dont take care where they place it (or even sabotaging) o take money from people. Please do beware. I lost my money so no one else have to! The day
120 replies
34 months ago
Selati sugar rocks not acceptable!
I bought a 10kg Selati sugar from Makro for my Parents. A few days later my dad tells me the sugar is full of lumps. I’m thinking it’s just the normal lumps but last week I was with them and he showed me these blocks of sugar that he literally has to hammer to use. I emailed the company on Friday no response. Then I tried again yesterday and my email returned as spam. I lodged a complaint on their website and stil no response. Please can someone explain to me why it’s acceptable to sell fully crystallised rocks of sugar to the public!
0 replies
70 months ago
FNB using covid-19 -ANOTHER WAY TO ***** YOUR CLIENTS - SHAME ON YOU!!!
I opted for the Covid19 relief loan in May 2020, I was given a loan facility of R9106 but of course the money was not made available to me but rather ensured FNB was paid their monthly bank charges, FNB funeral plan. In the end I realised FNB has given me a "loan facility" of R9000+ but I would probably only reach R2000. For this "BENEFIT" I would not be allowed to enter into any credit agreements until the facility is closed. So Now my credit score shows I have an additional R9000 loan (NOT TRUE - as I used R1900 and realized i can actually pay my monthly bank fees and funeral policy. So I reached out to them via the email provided to cancel the facility. This was done on 26 June 2020, I received no response from anyone until 30 June 2020 When Sharon Trollip advised" " Good day Sharleen We trust you are well. Please be advised payment is reflecting on your account. We would like to inform you, that we are attending to your cancellation request, for the Cashflow Relief Plan. Please note, we will confirm the account closure once completed. It must be noted, this process will take approximately 5(five) business days to complete. Kind regards " 5 business days should have been 7 July 2020. but to date it has not been closed. It still reflects as a R9000 loan on my credit report, it should be only the portion I used!!!! and still it adds back my monthly bank fees which I want to stop. I have sent over 100 emails to a variety of people in FNB as well as the dedicated cancel debt relief email and personal loans email. No one is getting back to me saying the facility is closed and here is confirmation. You cant speak to them telephonically nor can you reach anyone to discuss the matter. it is rather pathetic!!!!
158 replies
80 months ago
FNB - How can we ***** you!
I've been with FNB since the early 2000's and have always loved the bank. I opened a new gold cheque account with FNB in January 2012 and in July 2018 I opened a gold credit card. In February 2019 I accessed the FNB app and was pre-approved for a premier credit card. For the benefits I obviously upgraded. To find out when it came around to eBucks being awarded that I did not qualify as my accounts were "mismatched". A credit card higher than my cheque account. I tried to upgrade my cheque account and it wouldn't let me. I had called FNB and the consultant advised that I open a premier cheque account, which I did! I started noticing that my fnb credit score was not moving despite me actually being very careful with my credit. My gold cheque account was still open because it had an overdraft facility that I thought I would need in the months to come. When my plans changed I decided to rather close the old cheque account as I was paying double bank charges. So in July 2019 I closed it. That's where the trouble started. My credit status took a nosedive and all of a sudden factors that affected my credit score was. time with FNB, which is now in the red (did I mention I had my gold account since 2012 and I have an active a sole prop business account since 2013), behind on payments (lies), missed debit orders (lies), proven track record ( I have 1 clothing account and my credit card which is paid up EVERY SINGLE MONTH!), Savings on hand (I have an amount in my savings for the past 3-4 months! When I asked FNB about this they only said that it's because my accounts are new. Their system does not recognize the old accounts! When I asked the person assisting me to please call me so I can make sense of this she flat out ignored me and I've not heard from them since! Please do not count on FNB to help you in your credit journey. If you change accounts they conveniently forget about the business you have given them and they are not interested in helping you. I can't even get a fusion account because my credit score is not up to scratch according to them but per TransUnion, Experian, Compuscan and XDS my credit score is GREAT! No one at FNB is prepared to give me answers despite their motto being How can we help you! Chances of getting a home loan this year is non existent because of this!
105 replies
96 months ago
Telkom- do not attempt to get service. that word does not exist with them!!!!
I have tried to get a new line from Telkom since 25 May 2018. The sales person I dealt with has probably not finalised the sale and as a result I have been given the runaround by Telkom this entire week! Below is the email I sent telkom's complaints team on Wednesday 6 June 2018 1.The Agent, after requesting fibre, failed to advise me that fibre is not available in my area as previously being advised by a sales person and proceeded with logging 3 accounts under the same reference 2.I call on Monday 4 June 2018 at 15:36 to follow up on the order to be advised by an agent who's name I did not take that there is an error and no number has been allocated to my order yet which means nothing was done on the order in the entire time since I placed the order. The call gets cut after 12 Minutes 9 seconds and apparently the agent does not think to call me back. 3.I call back on Tuesday morning 5 June 2018 at 10:37. Speak to an agent named Gugu, who confirms the same thing the previous agent did and then tells me she messaged the back office I will have a number allocated to me by close of business on 5 June 2018, She gives me a reference ********** 09williams WHICH TURNS OUT TO BE BOGUS! and after wasting 18 MINUTES AND 46 SECONDS OF MY AIRTIME NOTHING IS RESOLVED 4.I CALL BACK ON WEDNESDAY 6 June 2018 at 08:21 FOR 15 MINUTES 30 SECONDS Speak to Ricolyn Perumal who tells me there is a "technical error" on my order And he cannot resolve it I HAVE TO CONTACT THE TELKOM TECHNICAL DEPARTMENT TO RESOLVE THE MATTER AS THEY ARE SALES AND CAN ONLY HANDLE SALES MATTERS. M y response to him is, the technical issue is a telkom Matter HOW CAN I AN OUTSIDER DEAL WITH THE QUERY? 5.i GO ONLINE AND SPEAK TO THE TECHNICAL PERSON ON CHAT AND THIS PERSON TELLS ME THEY CANNOT ASSIST ME I HAVE TO SPEAK TO SALES 6.CALL BACK AT 08:46 SPEAK TO A LADY AND BECAUSE I AM CALLING FROM MY CELLPHONE MY AIRTIME MY R90 AIRTIME HAD RUN OUT AS SHE WAS TRYING TO ESCALATE THE MATTER AND I WAS ON HOLD! 7.I load R200 airtime and call back at 9:18 for 7 minutes 53 seconds speaking to a gentleman named DanieL who insists nothing is wrong on my account I tell him I will rather call back as I dont believe what he is telling me. 8.I call back at 9: 26 for 1 minute 20 seconds only to get back to Daniel who insists nothing is wrong. 9.I call back at 9:27 speaking to Lindiwe for 16 minutes 30 seconds only to hear that everyone who I spoke to before has not even escalated my matter. THERE DEFINITE HAS BEEN SOME ISSUES ON MY ACCOUNT AND I was given a reference ********** which has a 48 hour turnaround time. Bear in Mind the person who placed my order told me that I will have service by 8 June 2018 and now I will only hear what happened to the escalation on this day. 10.I have sent an email to telkom on 4 June 2018 and 5 June. NO ONE HAS GOTTEN BACK TO ME TO DATE!!! I have a problem that these sales people do not know what they are talking about and the only person suffering is me the consumer. I have spent a total of R400 worth of vodacom airtime to try and get this matter resolved. telkom will not re-imburse me for this yet I will have to pay them monthly. This business relationship is stinking before its even started! To this moment no-one from Telkom or their complaints department has come back to me. I call Telkom this morning at 9:26 and speak to Thobile for 15 Minutes 39 seconds. She tells me she will now allocate a number for me to have the order proceed. I'm placed on hold while she does this. She comes back and says the number has been allocated and I need to make a deposit of R700 so the technician can be allocated. I ask for an invoice and she says I will receive a text or I can call the billings department on 10210. I asked her why no one else could do what she just did and she says telkom had a dystem error since 25 May 2018 when I placed the order and then She refused to give me her surname for reference. I call the billings department who tells me the sales department needs to give me an invoice for the deposit and he does not see any amount payable. To this very moment I have not received a text with my allocated number nor a text with the deposit so I guess my order really is not progressing. I have decided that after telkom wasted my time and money I will not pursue this issue any further. Telkom thinks because it has a monopoly on landlines they can shove people around!!!!
159 replies
96 months ago
FNB- How can we make your life more difficult!!!!
Please beware that FNB does not ensure that your details are updated with the credit bureaus. To my surprise, after querying why I do not qualify for my e-bucks discount I was advised that it was because my credit card account was not in good standing. This was on 17 May 2018. The credit card was paid up and cancelled on 8 December 2016. NEARLY 2 YEARS AGO!!!! BE THAT AS IT MAY, I have been emailing for an update to no avail! When I called them I got cut off. I asked the 5 People on the email thread to call me and not one of them could be bothered to do so! ********** cc: Complaints Creditcard ********** "Radebe, Nonhlanhla" ********** "Jordaan, Leverne Cholenin" ********** "De Klerk, Hilary" ********** FNB's slogan is supposed to be "How can we help you" Well please help me NOW!!!!! Ive tried the FNB complaints, no help, credit card complaints, no help. I am at a loss. I have R0.0 in debt and I am trying to apply for a telephone line but cant because according to the credit bureau I am R17000 in arrears (although this amount has been paid up for ages!!!!)
53 replies
100 months ago
Standard Bank Please update my records with the ITC
I am (or rather was) a surety on my parents' Bond. However the Bond which was originally R270,000 was paid up in MAY 2016. To date my transunion/ ITC records still shows R223,783 as being unpaid. I have been trying to resolve this since October 2017 but I was told it can only be updated when the bond has been transferred to my parents. I have done this and the Lawyer confirmed that it was done. Sent an email to ********** on 24 January 2018 (after being advised by the call centre to do so) to ask that my records be updated and still nothing. I cannot get any credit because of this error yet no one at Standard Bank warrants it important enough to respond to my emails. This is really ridiculous that nearly two years after an account is paid up I am still battling to get Standard Bank to update my credit profile!
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)