Sent from pillar to post

I paid R 260.00 cash I don't know if it's admission fee or copayment. My partner went and paid the same amount the following day. A day after which was Sunday I went into the hospital requesting a refund, I filled in forms and was told the money would be in my account on Wednesday . Come Wednesday no refund I called the hospital and was sent from pillar to post no one willing to be held accountable. I was told the accounts depot have left for the day and I would now receive the money on Friday.

Meaning they never processed my refund. I'm complaining because this amount is demanded beforehand , Everytime I take my son to their ER I pay this amount and it's said its for opening a new file. Why open a new file when there's an existing one my sons is not a new patient . What are computers for if not record keeping?? I don't even know why insist on depositing the money into my account when I paid cash? I believe I won't get treatment prior to paying the money so why should it be pulling teeth to refund me my money. Even the Netcare ambulance does not depart before you produce your medical aid but the service at the Casualty is horrible!!! You just placed little kids there who cannot give clarity on certain procedures and laugh everything away or simply say they don't know that's the way it is...Medi Clinic does not ask for copayment ,you walk into their ER and you're assisted with no hassle. And kids take priority

The nurse even assigned me a job to give my son a suppository,I struggled opening the package. I don't mind at all he's mine after all &wasn't even giving them a hassle however where is the healthcare?? What am I paying for?? Why not send me home with the meds then I'll administer everything from home .Because then I should invoice for labour provided!!She didn't even check if I'd washed my hands prior to that or.

It's not about the money as such but about principle. Honour your promise! I could've easily also said I don't not have the R260 which I didn't but I made a place cause the staff was insisting on it.

Another thing stop holding people hostage! I asked to get food at a vending machine and was told about a shift change. What does that have to do with memy son was sleeping I'm sure 5min away wouldn't kill him. Even when that shift change happened...in normal private hospital the current shift comes around with the new shift to introduce or bring them up to speed with the new patients,what the patient is admitted for and what they've administered thus far But none of that was done. I just saw new faces and they couldn't even answer when I asked are we being admitted or not. Pathetic!!! REALLY