MIE ****S US OUT OF R554,84

MIE ****med us out of R554,84. (MIE Ref # 19136147)

16 June 2025: We paid and booked online for "expedited" service for a ******** Clearance needed for work. We heard nothing from them. 27 June 2025: I called HQ. They asked which day would suit us for prints, and we said the third of July. They emailed us a doc "to confirm the status of the booking confirmation" 3 July 2025: We went to the PE branch as arranged telephonically. The guy there said the booking is not on his system, but he would take the prints (which he did) and add them. We heard nothing for a week. 11 July 2025: I called again to ask whether it had been added to the system. Angelique answered and confirmed that it was done and would confirm via email. This was never done. 16 July 2025: I called HQ. Indiwe told me we didn't keep the appointment! (not true) And that MIE will refund us IF we pay a refund fee! (This is typical of a ****) 16 July 2025: Angelique from PE called and apologised profusely and said they probably lost the prints. She promised to check and call me back within half an hour. ****! She never did. 17 July 2025: After not being able to get through to Angelique telephonically, I smsed to ask what's going on. She smsed back to say she would have feedback by 19 July. ****! This was not given. 21 July 2025: After insisting on a response, I got an email from Angelique: "Yes her fingerprints is on system. Just make a new booking and pay, we will submit and you will receive results via email."

So they had the prints, but wanted us to pay AGAIN. ****MERS and ****S.

I gave MIE time to respond, but unfortunately, to date, 30 July 2025, we haven't got our money back, nor the results. So we paid for ZERO service.

I will now be forced to take the matter further via Civil Summons and/or a ******** Theft case if we don;t get a refund soon.