RV
Richard V
Active since Feb 2010
14
Reviews
0
Industries
Reviews
14 reviews9 months ago
MIE ****S US OUT OF R554,84
MIE ****med us out of R554,84. (MIE Ref # 19136147) 16 June 2025: We paid and booked online for "expedited" service for a ******** Clearance needed for work. We heard nothing from them. 27 June 2025: I called HQ. They asked which day would suit us for prints, and we said the third of July. They emailed us a doc "to confirm the status of the booking confirmation" 3 July 2025: We went to the PE branch as arranged telephonically. The guy there said the booking is not on his system, but he would take the prints (which he did) and add them. We heard nothing for a week. 11 July 2025: I called again to ask whether it had been added to the system. Angelique answered and confirmed that it was done and would confirm via email. This was never done. 16 July 2025: I called HQ. Indiwe told me we didn't keep the appointment! (not true) And that MIE will refund us IF we pay a refund fee! (This is typical of a ****) 16 July 2025: Angelique from PE called and apologised profusely and said they probably lost the prints. She promised to check and call me back within half an hour. ****! She never did. 17 July 2025: After not being able to get through to Angelique telephonically, I smsed to ask what's going on. She smsed back to say she would have feedback by 19 July. ****! This was not given. 21 July 2025: After insisting on a response, I got an email from Angelique: "Yes her fingerprints is on system. Just make a new booking and pay, we will submit and you will receive results via email." So they had the prints, but wanted us to pay AGAIN. ****MERS and ****S. I gave MIE time to respond, but unfortunately, to date, 30 July 2025, we haven't got our money back, nor the results. So we paid for ZERO service. I will now be forced to take the matter further via Civil Summons and/or a ******** Theft case if we don;t get a refund soon.
0 replies
27 months ago
Call centre dyslexia?
We ordered groceries online, as we always do. We had deliveries to our adress before. We had a delivery scheduled for today a specific time. They confirmed via sms to say they are coming during that time. When they were more than one hour past cut-off time we got worried and called PnP. I'm not sue what the education level is of the call-centre staff, or what training they get, but this lady who took the call could not get our order # 26556129 right- she kept on getting the digits wrong, then accused us of not giving her the "right" details (cellphone #, email address, address etc.) She obviously looked at the wrong profile! With all diue respect- it sounded like she had dyslexia or maybe a **** Matric- sorry to say. The driver then arrived 10 mins later, explaining that his van-brakes gave in- so there was a resonable explanation for it, and we obviously don't mind. In fact, our PnP driver/ courier has always been hardworking and wonderful, with sweat dripping from his brow! BUT sorry we cannot say the same about the call-centre staff. When she, after much effort, and after us repeating our information over and over, got to our order, it was just the usual cliché (useless and meaningless) "we apologise for any inconvenience caused" Ja, sure, w-e b-e-l-i-e-v-e you)
58 replies
28 months ago
ADVERT - "my bank does that"
Disgusting AD of "mybank does that" where two ladies sit and discuss their banking experience during a Wedding in Church. This is SACRILEDGE to act with such disrespect of the God-ordained institution of marriage in a church!
129 replies
37 months ago
Are SAQA *******?
SAQA is useless. They take ages to respond. They do not answer their phones. I paid for an evaluation of qualifications but they deny that I paid- even though I sent them Proof of Payment. This is THEFT, isn't it??
0 replies
37 months ago
SASSA ignores affidavits and ask me to prove a negative.
I app**** for an old-age grant since I am in my sixties. About 8 years ago I had a house that I sold then. I have not worked for any government institution for at least 30+ years. Despite me making affidavits to this effect, they would not believe me and kept on asking for a) My current house rates bill (which doesn't exist!), and b) My proof that I do not work for the government. (I do not- but how do I prove a negative???) SO THEY REFUSE TO GIVE ME A PENSION!
0 replies
70 months ago
Pathetic Service
I received really bad service from FNB, surprisingly. I am a private banking client, so am supposed to get better service. a) I called 0875750000 which is the usual number for online banking assistance. I had many attempts to enter in my correct ID before the system accepted it. They insisted that I call the private client number. b) I called the private no 0875754727 but every-time I punched in my ID (which they ask for), there is just dead silence. Nothing more. This happened many times until I eventually (after about the 15th try) got to speak to someone. c) They asked me to verify my details by entering my card details (last 6 digits) and PIN. Every time I finished entering the (correct) last 6 digits, before I could enter a PIN it told me my card is not on my profile! This despite me using my card just about daily. d) Eventually I managed to get past the verification and could render my request- please send me a one day old statement (to use as utility bill). It must please have my name, account no and address on. Sorry, they say, we can only give you two months' statement. Can we make it one month, I ask? OK they said. e) I asked them TWICE whether they are sure it will be 1) verified 2) have my name on 3) have my account no on 3) have my address on. REMEMBER I need it for a utility bill (that's for proof of ADDRESS). So after about two hours and 15 attempts, I eventually got the statement via email. Thank you FNB. It has my name and account no but NO ADDRESS!!!! I am disappointed and frankly, MAD :(
105 replies
72 months ago
Illegal, Unauthorized and Unknown deduction from our trust accoun
Illegal, Unauthorized and Unknown deduction from our trust account: ZBD FX IBK5I00118 SD3GR7CRQ0DT15Z1 It is only 113.96 but do this to 10 thousand people and you make a million.
105 replies
102 months ago
NO QUOTE
On 6 Nov I submitted an online request to Pickfords to move a wardrobe from Cape Town to Windhoek. I also submitted their inventory online form with details to create a quote. On 8 Nov Elana Knight from Pickfords emailed me and asked me to AGAIN fill out another inventory form with the same details I had already given them. Since it would have been a repeat of what I already did and since I told them it was only a single item (with all details re. measurements etc) I refused to fill out another form. On 8 Nov (same day) Elana wrote back saying "I can generate a quote based on the item description you have send me". Today is 15 Nov - I STLL have not received any quote. Poor service!!
0 replies
107 months ago
They went out of their way to help! Can't believe this!
<p>I wrote previously about how I ordered a headlamp from Merkado so that I can use it to run at night. I have an eye problem so can;t see that well without a very strong light. I bought a headlamp from MERKADO but unfortunateky the CHARGER did not work so I could not charge it or use it. MERKADO contacted me and asked me to courier it back to them, AT THEIR COST. They then shipped me another headlamp with a working charger ALSO AT THEIR COSTS. Merkado really went out of their way to correct their mistake and I am extremely impressed with their excellent service.</p> <p> </p> <p>Thank you Merkado!!</p>
61 replies
110 months ago
TELKOM INSTALLS PHONE AFTER BUSINESS WAITING 7 MONTHS AND 10 DAYS!
<p>Thank you Telkom for coming to install our business line after waiting SEVEN MONTHS and ten days!! We out the order in 1 September 2016 and got it two days ago (11 April 2017).</p> <p> </p> <p>WELL DONE!</p>
56 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
1 (7.142857142857143%)
2 Star
3 (21.428571428571427%)
1 Star
9 (64.28571428571429%)