BAD CUSTOMER SERVICE

On the 02/01/2025 a flake cake(gateaux) was bought for a birthday from the branch in scottsville, PMB. The cake was cut hower having to taste it, the sponge was stale. So no other slices from the cake was had and the cake returned to the bakery in scottsville. This is were it gets interesting. The cake was taken back as they couldn't do a refund nor could they get another cake. As per the manager the cake must be sent for analysis then until the findings are sent back nothing can be done. Like Wow 😲 just wow. After calling the manager Rajen he apologised for not calling us back. And the outcome of this whole situation was mind boggling. He said that we can go fetch the money HOWEVER!!! we are no longer allowed to purchase anything from their bakery. SHOCKED, SHOOK 😳😯 Not even Woolworths will do something like this. How's this for customer service. Imagine airing your views with them and then been told you cannot purchase anything because you won't like anything. By the way we have been buying from there for at least 20 years. It seems that if we call them out and they dislike they will ban us from purchasing cakes. This is the first time in my history that a manager says this