Pathetic admin at Miguels Bakery in Pietermaritzburg.

Disappointing in the worst manner. I placed an order on Thursday 25th August for the Thursday 1st of September. Whoever I was talking to failed to provide me a reference number. I only got it on Monday 29th August. I made an immediate payment and sent them proof on the 30th August and to this point, the 31st August, 12H16, after having spoken to the manager, who by the way failed to identify my order as per the reference number I was provided, I have not received any confirmation of receipt of payment in their side as per their communication. Mind you I've been trying to call them since morning. Phone always busy or nobody picks up. This establishment is quite good at their cakes and stuff but it's their admin that is a pain.