Dangerous Bike Issues &Unfair Costs-

I am extremely disappointed with Mike Hobkins dealership. I’m a single parent to 11-year-old twins, and my safety has clearly been disregarded.

I purchased my Kawasaki Z900 (2021 model) in March this year, and just one week later the KTRC check-engine light came on. Every time I took the bike in, they simply reset the error code and told me it was fine to keep riding. I rode the bike like this for nearly six months, even though I reported rattling noises and sluggish performance. I eventually had to escalate the matter to MIOSA before the part was finally replaced — and the R60,000 cost was paid by Auto Sure, the warranty I purchased through Mike Hobkins.

Now, one month later, the check-engine light has come back on again, this time for the O2 sensor. I strongly believe this could have been caused by riding the bike for six months with the unresolved KTRC fault.

I received a quote from Mike Hobkins for R8,300 to replace and install the O2 sensor, but Auto Sure is only willing to pay R4,000. Mark at Mike Hobkins insists I must pay the shortfall of R4,300 out of pocket. This is completely unacceptable, especially considering I financed the bike for R149,000 and purchased all my riding gear from them.

After informing Mark that the bike is rattling and sluggish, I was told there would be no further correspondence. I am extremely worried that riding the bike in this condition will cause further damage and put me at serious risk.

I request urgent, fair, and safe resolution to this matter.