1 reviews | Active since Member
Worst experience ever!
Due to unforeseen circumstances, we could not make your fully paid booking at Milkwood Manor. We asked for the booking to be postponed to coincide with other bookings we also made in that area. Only after the very unprofessional and insensitive treatment from the reservations Alicia Bagly and having provided the death certificate of the family member did they agree to move the booking. We were forced to choose an alternative date that did not coincide with our other bookings. This fact would have cost us to make travel arrangements from Joburg for two trips. With the increase in fuel, this would not have been affordable for us. We opted to then give this to someone that stayed in the area. unfortunately, their car broke down on their way to Milkwood on a Sunday after hours. They were thus also unable to make the trip. We had no sympathy from Milkwood in either situation and have lost the money we had paid. This entire experience over the past few months dealing with the reservationist has been unpleasant. We would not recommend Milkwood to anyone. They are expensive and unaccommodating and when it comes to sensitive family matters they are highly unprofessional and insensitive.