Worse trauma room ever

I am extremely disappointed in the service or more no service I received at the emergency room. I went for xrays at radiology 14 may my doctor said I must go to casualty. Dr Bennington is my doctor and requested I go to milpark casualty with my results as my finger was broken. I got there at 12:30 and waited eventually someone took my vitals I was told I might see the doc at 3 so I continued waiting. I asked again at 4 they told me I was still number 5 and needed to wait a little longer. I was patient and went to the main entrance to go use the rest rooms. When I walked down the stairs I slipped on water and the stairs hurt my broken finger more and my left side. I went back to the emergency the receptionist told me to please ask the nurse where I am on the list I did so she said she would check. The male older sister asked her what she was doing she explained checking where I am on the list he was so arrogant and told me there's no numbers here were work on severity. I thought okay and continued waiting for the nurse outside the triage room. I was utterly disgusted with the male nurse as I heard him saying to the male patient have you got chest pains the wife said no he doesn't his just developed a cough the husband confirmed. The male sister told the man if you tell me you have chest pains I'll then push you to the front of the line so I'll ask again do you have chest pains. The man said yes I do it started now. What utter ******* I thought how can this health professional coherce the client for symptoms that are not there so that he can push patients through. I was at the hospital for over 5 and a half hours andeft more I jured what I did when coming in and still didn't see a doctor. For a level 1 trauma center I am appalled I actually want to have a talk with Dr Bebibgton from Donald Gordon and plead with him not to request us to go to milpark as it's a complete and utter disgrace