PB
Philecia B
Active since Sep 2019
11
Reviews
0
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Reviews
11 reviews10 months ago
Truly disappointed in the lack of cover now provided
I have been on medical aid all my life and never dealt with such a sneaky company. Just last year I had these very same tests done and now they have introduced payments for all scopes and scans to be done. How does a company take away cover and increase premiums. Beamed now introduced ridiculous cost payments over night and I find this out when there is an emergency. When one is hospitalized you don't automatically have R100.00 cash available and bestmed insists that you do. They cover 15% of the value of the claim. I was then told that I should designated providers and doctors which I did and they tell me they will cut the co payment in half even if I choose a designated service provider and there is no way to not pay the co payment. According to the agent her answer to me was mam you choose this plan so there's no way of getting out of the co payments when I asked how to not pay it all medical aids remove Co payments but Bestmed has become one of the louisest service providers. People who are on this medical aid should move and those forced to be on it really needs to read the fine print of communication they apparently sent the end of last year. I always said I had the best medical aid and referred so many of my family and friends to bestmed but this behavior and bad service from bestmed makes me question what is actually covered if you are now paying 15% of the value of scopes if I need to cough up 85% of the bill
56 replies
19 months ago
Tacktless ruthless and worst agent in the world Elonese Davis
I have never in my life spoken to anyone so disgusting rude and arrogant and still for the person to sound so uneducated. Elonese Davis calls me doesn't to respond when I answer then yells at me and threatens me. Telling me how she will call my HR department implying that she will attempt to damage my reputation and drops the call. I call the number back as this girl did not mention where she is calling from and what the call was about.. I ask the person who answers to please provide me with details she provides me with this girl Elonese Davis name. Kate was so kind and helpful I get transferred back to the Elonese and I ask her how can she be so rude and unprofessional she continues to scream and perform yelling at me. It takes years for a docto to build a trustworthy relationship with a patient and then a call like this makes you rethink the relationship with the doctor. I see she shares the same surname of the business owner which probably makes her feel like she had the right to be tactless, arrogant and absolutely no respect. It's sad thinking how the business owner had to work hard to build a business just to have its reputation tarnished by someone who clearly has no telephone or client service skills. Absolutely no etiquette... What a disappointment no wonder no email address was registered to this business I shudder to think how many people would have reported this Elonese Davis
0 replies
23 months ago
Worse trauma room ever
I am extremely disappointed in the service or more no service I received at the emergency room. I went for xrays at radiology 14 may my doctor said I must go to casualty. Dr Bennington is my doctor and requested I go to milpark casualty with my results as my finger was broken. I got there at 12:30 and waited eventually someone took my vitals I was told I might see the doc at 3 so I continued waiting. I asked again at 4 they told me I was still number 5 and needed to wait a little longer. I was patient and went to the main entrance to go use the rest rooms. When I walked down the stairs I slipped on water and the stairs hurt my broken finger more and my left side. I went back to the emergency the receptionist told me to please ask the nurse where I am on the list I did so she said she would check. The male older sister asked her what she was doing she explained checking where I am on the list he was so arrogant and told me there's no numbers here were work on severity. I thought okay and continued waiting for the nurse outside the triage room. I was utterly disgusted with the male nurse as I heard him saying to the male patient have you got chest pains the wife said no he doesn't his just developed a cough the husband confirmed. The male sister told the man if you tell me you have chest pains I'll then push you to the front of the line so I'll ask again do you have chest pains. The man said yes I do it started now. What utter ******* I thought how can this health professional coherce the client for symptoms that are not there so that he can push patients through. I was at the hospital for over 5 and a half hours andeft more I jured what I did when coming in and still didn't see a doctor. For a level 1 trauma center I am appalled I actually want to have a talk with Dr Bebibgton from Donald Gordon and plead with him not to request us to go to milpark as it's a complete and utter disgrace
0 replies
37 months ago
The worst service ever
I cannot believe I changed my medical aid from Discovery to Bestmed. 2 months after submitting claims it's till not paid. I call and follow up and hear that it's been escalated and still no response. Today I followed up again and after spending so much time on hold my airtime your agent drops the call. You should really implement first call resolution as part of your target areas for your agents. There is no follow up call to ensure the query is sorted. I cannot believe I would need to call in again tomorrow just hoping I can find one person willing to do their job cause currently I have spoken to several agents and I tell you not one puts pride in their work. Give your agents proper training or proper systems or processes so we as the clients do not constantly suffer from laziness of the agents working on calls.
106 replies
69 months ago
Terrible Service
I have never dealt with such a lazy person in my life. I work in the service industry too and I understand how important it to be professional, helpful and courteous to a client. Your agent Jaqueline Naidoo is the most impatient rude person I have ever dealt with. I called and discussed a matter with her instead of trying to find a solution she brushed me off basically gave the no there's nothing we can do and didn't want to try and help. She cut me off in the conversation I eventually asked to speak to her manager she told me to call back to authorisations I told her that I would just like to speak to her manager and she didn't even transfer me to there. As far as my opinion goes that girl must not speak or deal with clients rather put her in the mail room so she has no contact with your client base cause this is exactly the type of behaviour that spreads negative word of mouth service and degrades the good name of Discovery
106 replies
70 months ago
Amazing Service
I just want to say thank you to Martin at Flora Hospital at the reception. He was so professional. My mom was admitted to the emergency unit and Martin went out of his way to make sure everything was seen to. He did more of what was expected of him and really went out of his way to ensure the most pleasant service during a difficult time. Thank you Martin for all you did
53 replies
70 months ago
Terrible service
I must say that I am extremely disappointing in Discovery's way of misleading their clients in this time that we are dealing with a pandemic. Discovery has made it so known that they have special benefits that Covid patients can claim from LIES!!!. My mom and I have tested positive for Covid. We got scripts from the doctor and a Pulse oximeter that measures the oxygen in your body which is apparently covered from this WHO benefits clients can claim from. When trying to do so Discovery says no we should have first called them as there is a procedure that needs to be followed and there is a list of medications we can claim from. From my understanding and the information you provide and the way things actually work you go to the doctor get a script and then collect your prescribed medication at the pharmacy now Discovery expects you to get a script and first call them to confirm that the meds are covered which is not even explained on the website. Furthermore to my frustration I called Discovery three times Saturday evening as my moms oxygen was on 84 and we had to rush her to hospital. Discovery's voice prompts says in the event of an emergency we do not need to confirm benefits we then rushed her to Flora they confirmed they need to admit her and had to get her onto oxygen. At 12:15 am we received a call that my mom needs to be taken to another hospital as Discovery will not cover or we need to make a R8000 co payment. Now I urge you to understand my mom is 71 years of age she was already sick and then panicked when calling me to tell me they cannot admit her. at 1 am in the morning my mom was transported to Fourways hospital. Now I understand that this is not a big thing to Discovery but this is my 71 year old mother that needed to be treated like this. We were told Covid is not an emergency that's why she was not allowed to be admitted now for the life of me I cannot understand how Discovery made a decision that someone not breathing and getting enough oxygen to their organs is not an emergency. Today 572 deaths due to Covid. My mom is still laying in the hospital and Discovery has no remorse. Now I understand that its okay to treat people the way you want but to blatantly mislead your clients is another level of low
106 replies
72 months ago
◾Unfulfilled promises, lies and other deceptions
I am terribly disappointed in Discovery. I have been a faithful member of this medical for many years despite their ridicules premiums and many offers from other medical aid companies. I was diagnosed with a critical illness last year and been hospitalized a few times because of this condition. The neurologist has sent requests and motivations for my medication to be added as chronic as this is a chronic condition. Discovery has turned down the doctors request to put this on Chronic because the disease is not very well known in South Africa, After motivating this and the doctor explaining that this is a rare condition and there is no cure but the medication that I am on is currently treating it. For almost a year now I am paying the medication out of my pocket which is so unfair cause year in and year out I pay my high premiums so that there are no issues when an emergency and illness arrives. It is not my fault for being diagnosed with this disease. I did not ask for it. I understand that it is not well know but I would think the least my medical aid can do is cover the cost of my medication because when I am admitted to hospital they cover the costs there. It does not make sense. Would Discovery then rather see me suffer and be admitted to hospital for my condition to be treated there and pay thousands of rands towards the hospital bill instead of covering the meds and helping make sure that I am treated.The Scheme exists to care for our members' health and wellness by engaging the brightest minds and innovative solutions to provide access to affordable, equitable and quality, value-based healthcare that meets their needs now and sustainably into the future is what you say so please explain how this is you caring yet this is the statement you make and the reputation you keep but this how you treat your members . it is pathetic where is the humanity and care?
210 replies
79 months ago
Worst company and a bunch of fraudsters
This has to be the worst company ever. I am at a stage where I am going to take them to the Ombudsman. I really wish that the Ombudsman punishes them with a serious hefty fine or demand they close their doors. I submitted a claim in August. Provided all my documentation. Sent numerous email. I called this people about 20 times trying to find out the status of my claim. The assessor I spoke to once was supposed to call me back in August till today I have not received a call. I have never dealt with such a bunch of lazy and incompetent lot. I asked to speak to a manager and they cant even refer me to one. Spoke to different claims consultants who keep saying we have escalated it.
315 replies
80 months ago
Worst company bunch of robbers which should be closed down
I have lodged a complaint that was escalated a week ago and still had no service or solution from this company. I have a hospital plan that covers me for R1000 a day. I was hospitalized for 7 days and they paid me out R1560 which is R222 per day so whats the use I selected the benefit amount. Daylight robbery. I have never dealt with such a shallow company in my life. This is the most perthitic service I have ever received. They don't care at all
105 replies
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