Review ofMind The Speed
Mind The Speed
4.5|0 reviews
FS
Fay S
1 reviews | Active since Member
11 Feb 2025, 19:34
Called at 18:55 Support agent wasted time until 20:30 knock off time just to lie he will call back but never does
My internet suddenly stopped working , I call in support @ 18:55 for assistance , an agent says he will call me back , after 40 minutes I have to call back to find out what’s going on and he tell me that the number he has to contact me is incorrect even through I sent multiple emails to sales even before I got the Wi-Fi router that they need to update my details , the support agent then tells me he is gonna reboot then call me back …after another 30 minutes he doesn’t call me back , I try and call and my call isn’t going through because it’s after hours
If this is how mind the speed works where you purposely waste time and lie to client that you will assist only to waste time so it not your problem anymore is really disappointing.
This is really poor service and from the word go I’ve had nothing but issues with mind the speed .
Please get an agent to call me so I can cancel my service because I dont want to deal with a company that treats me like this
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Replies (53)0
Replies (53)Mind The Speed's replyOfficial
12 Feb 2025, 07:21Dear Fay,
Thank you for sharing your feedback about your recent experience. We sincerely apologize for the inconvenience and frustration you've encountered with our service. We understand how frustrating it is when your internet stops working, and we appreciate you bringing this to our attention.
We have looked into the points you raised in your review. Our support agent did attempt to assist you and identified a discrepancy between the router you have and the one listed on your account. We are working to correct this information to ensure smoother support in the future.
We also acknowledge your frustration with the delayed callback. Unfortunately, last night we experienced a large number of unexpected outages across multiple FNOs (Fibre Network Operators). This resulted in a significantly higher than usual volume of calls and support tickets, which unfortunately impacted our ability to return calls promptly. This surge in demand, coupled with the incorrect contact number on file, prevented our agent from reaching you directly. We sincerely regret this oversight and the resulting delay.
We understand your desire to cancel your service and we want to assure you that we take your feedback seriously. We would appreciate the opportunity to discuss this further with you and see if there are any steps we can take to improve your experience. A dedicated agent will be contacting you shortly to address your concerns and discuss your options.
We value your business and are committed to providing a better service experience.
Sincerely,The Mind the Speed Team
Thank you for sharing your feedback about your recent experience. We sincerely apologize for the inconvenience and frustration you've encountered with our service. We understand how frustrating it is when your internet stops working, and we appreciate you bringing this to our attention.
We have looked into the points you raised in your review. Our support agent did attempt to assist you and identified a discrepancy between the router you have and the one listed on your account. We are working to correct this information to ensure smoother support in the future.
We also acknowledge your frustration with the delayed callback. Unfortunately, last night we experienced a large number of unexpected outages across multiple FNOs (Fibre Network Operators). This resulted in a significantly higher than usual volume of calls and support tickets, which unfortunately impacted our ability to return calls promptly. This surge in demand, coupled with the incorrect contact number on file, prevented our agent from reaching you directly. We sincerely regret this oversight and the resulting delay.
We understand your desire to cancel your service and we want to assure you that we take your feedback seriously. We would appreciate the opportunity to discuss this further with you and see if there are any steps we can take to improve your experience. A dedicated agent will be contacting you shortly to address your concerns and discuss your options.
We value your business and are committed to providing a better service experience.
Sincerely,The Mind the Speed Team
Best regards,
Mind The Speed's reply12 Feb 2025, 07:21
Official
Dear Fay,
Thank you for sharing your feedback about your recent experience. We sincerely apologize for the inconvenience and frustration you've encountered with our service. We understand how frustrating it is when your internet stops working, and we appreciate you bringing this to our attention.
We have looked into the points you raised in your review. Our support agent did attempt to assist you and identified a discrepancy between the router you have and the one listed on your account. We are working to correct this information to ensure smoother support in the future.
We also acknowledge your frustration with the delayed callback. Unfortunately, last night we experienced a large number of unexpected outages across multiple FNOs (Fibre Network Operators). This resulted in a significantly higher than usual volume of calls and support tickets, which unfortunately impacted our ability to return calls promptly. This surge in demand, coupled with the incorrect contact number on file, prevented our agent from reaching you directly. We sincerely regret this oversight and the resulting delay.
We understand your desire to cancel your service and we want to assure you that we take your feedback seriously. We would appreciate the opportunity to discuss this further with you and see if there are any steps we can take to improve your experience. A dedicated agent will be contacting you shortly to address your concerns and discuss your options.
We value your business and are committed to providing a better service experience.
Sincerely,The Mind the Speed Team
Thank you for sharing your feedback about your recent experience. We sincerely apologize for the inconvenience and frustration you've encountered with our service. We understand how frustrating it is when your internet stops working, and we appreciate you bringing this to our attention.
We have looked into the points you raised in your review. Our support agent did attempt to assist you and identified a discrepancy between the router you have and the one listed on your account. We are working to correct this information to ensure smoother support in the future.
We also acknowledge your frustration with the delayed callback. Unfortunately, last night we experienced a large number of unexpected outages across multiple FNOs (Fibre Network Operators). This resulted in a significantly higher than usual volume of calls and support tickets, which unfortunately impacted our ability to return calls promptly. This surge in demand, coupled with the incorrect contact number on file, prevented our agent from reaching you directly. We sincerely regret this oversight and the resulting delay.
We understand your desire to cancel your service and we want to assure you that we take your feedback seriously. We would appreciate the opportunity to discuss this further with you and see if there are any steps we can take to improve your experience. A dedicated agent will be contacting you shortly to address your concerns and discuss your options.
We value your business and are committed to providing a better service experience.
Sincerely,The Mind the Speed Team
Best regards,