Poor customer service from Mineworkers Provident Fund

Ref: Member No: 63720 and Employee No: 110339 and Claimant: FB MOKWENA.

Dear Sir/Madam

I trust that you are well. I would like to bring to your attention that my father-in-law Mr. FB Mokwena with the details above was employed by Optimum Coal Mine from the year 1979 to Dec 2019 when he got retrenched. At that time, he was going through a divorce process in court with his other wife. He couldn’t claim his pension/ provident funds before the conclusion of the divorce process. The process was concluded in the year 2020. Ever since then his lawyer and himself were struggling to claim his pension/provident fund. On 22 Sep 2022, I received an email from Mineworker Provident fund through his lawyer Adv MK Makgoba. It stated that Mineworker Provident is unable to get Mr. FB Mokwena’s provident fund records. I wonder how is this possible as pension/provided funds for Optimum Coal Mine were administered by them? This is unacceptable. I don’t expect my father-in-law (Mr. FB Mokwena) who is a pensioner who worked for so many years to be robbed of his pension/provident funds like that. Please intervene and help him to get his provident fund released. I hope you find the above in order.

Regards

Setlabo Makgoba