SM
Setlabo M
Active since Jul 2015
11
Reviews
0
Industries
Reviews
11 reviews9 months ago
Poor Customer Service at McCarthy VW Witbank
Dear Volkswagen Customer Care, I hope this email finds you well. I am writing to formally lodge a complaint regarding the unsatisfactory customer service I experienced this morning at Bidvest McCarthy Volkswagen Witbank when I brought my vehicle in for servicing. Vehicle Details: • Model: VW Polo • VIN No: AAVZZZAWZMU057353 • Registration No: JZ28VJGP • Job Card No: VR 032627 Summary of the Incident: 1. Transport Assistance Denial: Upon arrival, I requested a lift to my workplace at Duvha Power Station, Witbank, as is customary during vehicle servicing. However, I was informed that the dealership only provides transport within a 10 km radius and could not accommodate my request due to "dealership policy." 2. Inconsistent Policy Application: After expressing my dissatisfaction and requesting to speak with the Service Manager to withdraw my vehicle from servicing if transport assistance was not provided, the driver eventually agreed to take me to work. However, during the trip, I was informed that the dealership does not collect clients once their vehicles are ready—a contradiction to the initial policy explanation. Concerns & Request for Intervention: • Lack of Clarity & Consistency: The conflicting information provided by staff regarding transport policies reflects poorly on Volkswagen’s commitment to customer care. • Unreasonable Limitations: A 10 km radius is impractical for clients in areas like Witbank, where distances between dealerships and workplaces often exceed this limit. • Customer Relationship Impact: As a loyal Volkswagen owner, I expect a mutually beneficial relationship with the dealership, including reasonable accommodations for servicing appointments. Request for Resolution: I kindly request that Volkswagen Head Office: 1. Clarify the official policy on client transport during servicing and ensure it is fairly app**** across dealerships. 2. Address this issue with Bidvest McCarthy Volkswagen to prevent similar inconveniences for other clients. 3. Provide feedback on steps taken to resolve this matter. I trust that Volkswagen values its customers and will take swift action to rectify this matter. I appreciate your prompt attention and look forward to your response. Best regards, Setlabo Makgoba Contact: 061 474 2140
0 replies
9 months ago
Poor Customer Service by VW Mc Carthy Witbank and VW Customer Interaction Centre (Customer Care)
Dear Volkswagen Customer Care, I hope this email finds you well. I am writing to formally lodge a complaint regarding the unsatisfactory customer service I experienced this morning at Bidvest McCarthy Volkswagen Witbank when I brought my vehicle in for servicing. Vehicle Details: • Model: VW Polo • VIN No: AAVZZZAWZMU057353 • Registration No: JZ28VJGP • Job Card No: VR 032627 Summary of the Incident: 1. Transport Assistance Denial: Upon arrival, I requested a lift to my workplace at Duvha Power Station, Witbank, as is customary during vehicle servicing. However, I was informed that the dealership only provides transport within a 10 km radius and could not accommodate my request due to "dealership policy." 2. Inconsistent Policy Application: After expressing my dissatisfaction and requesting to speak with the Service Manager to withdraw my vehicle from servicing if transport assistance was not provided, the driver eventually agreed to take me to work. However, during the trip, I was informed that the dealership does not collect clients once their vehicles are ready—a contradiction to the initial policy explanation. Concerns & Request for Intervention: • Lack of Clarity & Consistency: The conflicting information provided by staff regarding transport policies reflects poorly on Volkswagen’s commitment to customer care. • Unreasonable Limitations: A 10 km radius is impractical for clients in areas like Witbank, where distances between dealerships and workplaces often exceed this limit. • Customer Relationship Impact: As a loyal Volkswagen owner, I expect a mutually beneficial relationship with the dealership, including reasonable accommodations for servicing appointments. Request for Resolution: I kindly request that Volkswagen Head Office: 1. Clarify the official policy on client transport during servicing and ensure it is fairly app**** across dealerships. 2. Address this issue with Bidvest McCarthy Volkswagen to prevent similar inconveniences for other clients. 3. Provide feedback on steps taken to resolve this matter. I trust that Volkswagen values its customers and will take swift action to rectify this matter. I appreciate your prompt attention and look forward to your response. Best regards, Setlabo Makgoba Contact: 061 474 2140
0 replies
12 months ago
Delayed Claim Payment
Dear HelloPeter Team, I hope this email finds you well. I am writing to formally escalate a concern regarding my pension fund claim with Momentum. Since the start of my claim process, communication with Momentum Pension Fund had been progressing smoothly. However, earlier this week, I was informed that my claim had cleared the SARS directive stage and was pending payment activation, with an expected completion by the end of the week. To date, no payment has been made, nor have I received any updates or explanations for the delay. Given the lack of clarity, I kindly request your intervention to expedite the finalization of this matter. Your assistance in resolving this issue would be greatly appreciated. Best regards, Setlabo Makgoba 061 474 2140
58 replies
43 months ago
Poor customer service from Mineworkers Provident Fund
Ref: Member No: 63720 and Employee No: 110339 and Claimant: FB MOKWENA. Dear Sir/Madam I trust that you are well. I would like to bring to your attention that my father-in-law Mr. FB Mokwena with the details above was employed by Optimum Coal Mine from the year 1979 to Dec 2019 when he got retrenched. At that time, he was going through a divorce process in court with his other wife. He couldn’t claim his pension/ provident funds before the conclusion of the divorce process. The process was concluded in the year 2020. Ever since then his lawyer and himself were struggling to claim his pension/provident fund. On 22 Sep 2022, I received an email from Mineworker Provident fund through his lawyer Adv MK Makgoba. It stated that Mineworker Provident is unable to get Mr. FB Mokwena’s provident fund records. I wonder how is this possible as pension/provided funds for Optimum Coal Mine were administered by them? This is unacceptable. I don’t expect my father-in-law (Mr. FB Mokwena) who is a pensioner who worked for so many years to be robbed of his pension/provident funds like that. Please intervene and help him to get his provident fund released. I hope you find the above in order. Regards Setlabo Makgoba
0 replies
43 months ago
Bad customer service from Telkom
Ref: Case No. Case No. 66093713 and Telkom Account No. 339125217. Dear Sir/Madam I trust that you are doing well. Referring to a case and Telkom account numbers as well as the communication below, I would like to bring to your attention that I am an existing Telkom customer with three contracts under account number: 339125217. I noticed recently by mid-September 2022 that my details (Name &Surname and address) were incorrectly captured on my statements. They were captured as ( CSIR CSIR. 12 BESEMER ROAD, JOHANNESBURG, HERIOTDALE, 2094) instead of my correct personal details. This is a challenge as I cannot claim my tax return for working at home with statements/invoices that reflect incorrect names and addresses. I then visited Telkom Springs mall on Saturday 18/09/2022, where I got assisted by the branch manager Mpho Mabula who updated my profile with correct details. She mentioned that I will start receiving statements with correct details as of October 2022. I've requested her to get me a letter on Telkom letterhead confirming that account number: 339125217 belongs to me and not CSIR and furthermore stating that my details were incorrectly captured and were corrected by Telkom on 18 September 2022. She sent a request to Telkom's back office. I then got an SMS on 21 September 2022 stating that my case was resolved. I got surprised as there was no email with the letter that I requested. I then visited Telkom Springs to do a follow-up with Mpho Mabula. She sent another request to Telkom's back office. To date, I'm still waiting for that letter which ties my hands as I cannot submit my tax returns without it. I would appreciate your intervention so that I can get the letter that I have asked for. I hope you find the above in order. Looking forward to hearing from you soon. Regards Setlabo Makgoba
0 replies
57 months ago
Excellent service from Renew-It Bedfordview
I would like to thank Renew-It panel beaters in Bedfordview for carrying out exceptional repairs on my car. Not forgetting Phindile Masondo ( my Service Advisor), who was always there for me and kept me informed at all times about the progress on the repairs of my car. She was very professional. I am so satisfied about her service. Keep it up Phindile. Regards Setlabo Makgoba
53 replies
58 months ago
Illegal billing by Rain Network Provider
After reviewing my bank statements and rain monthly statements, I have realized that Rain had been debiting my bank account from Nov 2020 until Jun 2021 while I was not using their services/ sim card. Rain services are pay as you use and not contract. They are defrauding the customers. How can I be debited for services that I didn't use? I want all illegal debits to be refunded back in my bank account. Regards SJ Makgoba
53 replies
59 months ago
Horrible service from Pineapple Insurance
My car is insured with Pineapple ? insurance. On Friday the 11 June 2021, I was involved in an accident whereby my car was bumped at the back. I reported that accident at Boksburg SAPS. Yesterday I notified Pineapple about to that accident and needed to get their advice on how to handle 3rd party claim as my car was bumped at the back. I was told that the matter was escalated to claims department. By now I haven't heard from them. I was also told to submit my claim on the app. After selecting a date on which the accident occurred, I got a notification that I have insured item before or on the 11 June 2022 while I have insurance documents with debit order that went off my bank account. This is really frustrating. I never expected to get such a horrible service from Pineapple insurance.
53 replies
77 months ago
Bad Customer Service from Germany Spares West
On the 18th December 2019 I bought an alternator for LE9 engine. When I got home I noticed that the fitting brackets were not the same. I took pictures of the broken alternator and sent them to Jacky the sales person and notified her on the 19th December 2019 that I am on my way to return the part. I asked her to look for the correct part for me when I arrived at their auto Spares. Unfortunately they couldn't get the correct part that I was looking for and she asked to complete a refund form and provide them with my banking details. I was told that it will take 3 days for the refund to reflect in my bank account. Three days passed and I followed up with them and I was told they are working on it. Todate I haven't received my refund. This is a very bad customer service that I have ever come across in my entire life especially in an automotive industry.
61 replies
93 months ago
Unauthorized debit order for Cell C Get More benefit
On the 05/04/2017 I reactivated my Cell C number ********** 197 from Prepaid to Contract. I did realize later that Cell C was debiting more money than the agreed contract amount from my bank account. On the 4 July 2018, I called Cell C customer care to find out about the extra amount of R60 which was added to my contract. I was told by the Cell C consultant that there was Cell C get more product which was activated on my contract. I then told Cell C consultant that I don’t remember requesting for such service to be added to my contract. I was told that I can get clarity from Get More department and was transferred to them. I spoke to Floffie Phiri and requested to get the Get More benefit cancelled as per Call Ref: ********** 87. On the 28/08/2018 I called Cell C after noticing that my Bill was still high and was told that it was because of Cell C Get More benefit which was still active after requesting the cancellation. I was told to contact Get More again and I spoke to Floffie Phiri who told me that they tried to call me after requesting cancellation of the benefit. She told me that their Agent tried to call me and found that my phone was on voicemail. I then requested cancelation again and she told me that she has logged the call and that the Agent will contact me before close of business yesterday (28/09/2018) and that did not happen as per call Ref: ********** 46. On the 29/08/2018 at 13:55, I received a call from Cell C customer care who needed to follow up on my complaint. She needed to know if my problem was resolved or not. I did confirm to her that it was not resolved and I shared the background of what transpired about the imposing of Get More benefit to my account. The Cell C consultant told me that the benefit was not supposed to be added to my contact without my concern. She advised that I must demand proof that I requested the activation of such benefit from Cell C Get More. She tried to connect me but unfortunately the line got cut. I then called Cell C Get more from my Cell Phone and I spoke to Maphuzi Sekhai who told me that the benefit was activated on the 15/02/2015. I told her that I don’t remember requesting for such benefit and she told me that she listened to a voice recording of when I accepted the activation of the benefit and she highlighted that I might have forgotten because the 15/02/2013 was long ago. I also told her that my Cell C contract did expire and was converted to prepaid account until when I re-activate my contract on the 05/04/2018. She told me that I did not request cancellation of benefit. I asked where they were deducting funds for the benefit by the time my account was on prepaid. I was told by Maphuzi Sekhai that there was no deductions made at time of prepaid. I asked her who authorised activation of the benefit when I re-activated my Cell C contract on the 05/04/2018 and she told me that it was done automatically. I told her that I consider that as financial fraud as no one has got the right to debit my bank account without my concern. I then called Cell C customer Care (spoke to Thobekile Kubisa with Call Ref: ********** 78894) to get this matter resolved It is Cell C get more who should get the matter corrected. I also told her that I consider that as financial fraud as no one has got the right to debit my bank account without my concern. She gave me track record for activation and cancellation of Get More benefit as follows: Activate on 26/02/2013, cancelled on 23/10/2014, Activated on 23/10/2017, cancelled on 05/04/2017, activated on 05/04/2017 and cancelled on the 29/08/2018. I was told that there is nothing they can do from their side and that the only team that can help is Cell C Get more. I feel like no one neither Cell C nor Cell Get More want to take accountability of fraud activity that took place. I want all the amount that was debited from the 05/04/2017 to date.
53 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
9 (81.81818181818181%)