Bmw Bedfordview

Mini SA. My vehicle went in to BMW Bedfordview, my vehicle went in to for a service and they broke my sunroof!!! Now they want to pay for parts which is also already accepting liability but want me to pay for labour. Why should I be paying for something I didnot break? It broke at your premises and the most cagey people as they refuse to provide me with the diagnostic report on how the actual sunroof broke nor do they want to check camera footage. I am now in the process of going to the ombudsman because I have to pay for something that I didnot break!!!

The attitude of the service manager and the branch itself is just disgusting. Vehicle goes in for one repair and comes out with a massive expense on something else! Such a well known brand does not care how they treat customers! Please don't support them you will end up with unnecessary headaches. Not wanting to giving me the diagnostics is so *****. Please support other brands. Don't make the same mistake I did.