Bad Customer Service

<p>I went to  Miniso store at Maponya Mall this morning (31 July 2017) when i got there around 09H15 i found the  stores door  closed i asked the security who was inside the store if they were closed he opened the door and said they were open whilst doing shopping the security guard comes back to me  saying sis they are saying they are not open and i asked what time do you normally open he says 09:00 i then asked who said you were not open, poor man he then pointed me to one rude sales assistance who when i asked when they do open the store he said 10:00 i said but the security said you open at 09:00 he said no 10:00 with an attitude and went on to say that i came in when the door is closed.</p> <p> I said its not like i came in without consent then an argument insuide and i said you cannot argue with a customer as i was going out i then said you have an attitude and came up to me as though he wanted to fight and other staff members started talking with him to come him down.</p> <p>I think in his way of thinking he didnt see anything wrong with what he was doing which is my issue you cant have a person with a short fuse to deal with customers when process and procedures of business are not clear to all your staff and customers are to be blamed for inconsistant policy application. Proper corrective measures  MUST be taken because theres bad customer service in most stores in the township because people dont complain, Miniso is a fairly new store selling beautiful stuff and therefore bad attitude staff members should not be allowed to discredit its statue and potential.I am not one to complain but i take offence when imaturity,arrogance,rudeness and unprofessinalism take advantage of good business practice because people undermine our understanding of who a customer is.</p>