Vile, Arrogant and non helpful Store Manager

I bought an umbrella at Miniso Menlyn and within a month it had a mechanical fault where the handle has broken, I went and spoke to the store manager Pule, who was rude upon approach insisting on telling about policy instead of helping to sort out my query, he kept being rude and dismissing my claim of a my broken umbrella, he kept implying that I had purposefully broken the umbrella and also insinuating that I shouldn't have expected much from your branded umbrella, I told him i paid R90 for an umbrella and left other stores around cuz I trusted the brand now I am met with a vile store manager who is ****y and on some high pedestal and no help to me at all! It's a pity you have such brand ambassadors who tarnish your brand, I had fallen for Miniso and it's brand but if this the quality we will be provided and then slapped with the return policy then have to play Q&A regarding how my umbrella broke is not the kind of service I expected! Pule is the most unprofessional and rude person iv ever met and I am truly disappointed and dissatisfied with this process and it seems that Miniso has no clue about the CPA and customer satisfaction, what Pule basically said is that I can't use the Miniso umbrella if it's raining and it's windy.. so why did I buy that Umbrella?

I have also reached out to their Head office who has been of no assistance it's been 6 days since I lodged the complaint and I have nothing back from them..

To think Miniso Menlyn is based in such a competitive mall with lots of stores I could have opted for I went straight for the, but I was met with a slap on the face and no assistance! We are in a rainy season and I am left without an umbrella and with no resolution to this matter.