JL
jessica L
Active since Sep 2013
7
Reviews
0
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Reviews
7 reviews87 months ago
Faith restored
A very beautiful and delicious experience I had at the spur in centurion mall, the renovations are beautiful and the manager Siya even more pleasant and a constant feature, ever present.. the staff is also polite and friendly and the food fresh.. Siya has restored my faith in this brand.. I will definitely be returning. Keep up the good work.
0 replies
87 months ago
Bully of a cashier
I was just at your dischem Brooklyn branch and I am ****ed off to say the list at the level of service I got from your cashier N. Rashelo ( 123175). I was waiting on the queue waiting for the promoter to tell me which cashier to go to, while waiting I received a call and obviously couldn't hear where I should go but only to see the till to which I should be assisted. Turns out I was next on her till and she was impatiently waving at me I had to cut my call because she was rolling her eyes huffing and puffing like I had committed a crime. I was shaken by her treatment and apologised because I realised I was wrong.. she banged my card on the counter telling me it's invalid, insisted by pointing with her head that I move my things closer.. usually I call people like her to order but I was shocked by her level of non professionalism so early in the morning and to think this is where I making a lasting impact on a client. A cashier next to her had a difficult client and she said she wished that client had come to her " she " obviously sorts out customers in your store. A part of me wanted to reprimand her but the way I am shaking I felt I am going to make a scene and get no resolution.. I am a regular client at your stores and I am highly disappointed to say the least at the level of treatment I received from your cashier.
0 replies
92 months ago
Unprofessionalism/ rude waitress
I went into your Santa Rosa Spur lastnight, I was meeting my husband there so I found him waiting. He was being assisted by waitress named Takalani, she was so rude and unprofessional didn't even take the time to introduce herself when she came to take my order, she then takes my order with as much as acknowledging my presence. Later she brings my order doesn't even bother to ask what I will be having, when she eventually does return to take my order she brings me cold basted wings which she spilled half of the chips on the table when was placing my food down, didn't bother to apologise again for that instead she just walked off as if nothing happened, didn't come clean the mess or offer me new chips. We then later had to beg her for wipes and hot water to wash our hands which is standard procedure when ordering basted wings but we had to beg her for it, again not apologetic about this as well. My husband wanted a refill of hi beer and was told that he couldn't get it because they were busy counting at the bag, after making a fuss he eventually got his beer but without a glass this time just handed to him. The manager of the branch on duty at that time was the 1 who told Takalani that we can nolonger order beer. She never once came to check if we were ok, went on giggling with her colleagues including the said manager who I noticed at that point that talking to him about this would be a waste of time. To salt to the wound Takalani packed up all the cutlery and condiments on the table before I could even request take away, I have to ask her again to bring the cutlery back, which she brought back with an attitude handing to me over the partition between us, again not apologetic... I am highly disappointed with this lack of customer service and the disrespectful behaviour towards us as if we buying with a voucher. After paying the bill she didn't even bother to thank us but just huffed away from our table as if in disgust The level of service I received at any other spur was better then this, I would have thought you train your stuff and employ people of great calibre which is not the case at this spur, to say I would not be returning to spur would be an understatement, I had to keep my cool while the person serving me carried on like she is doing a stellar job... This is totally unacceptable.
0 replies
95 months ago
Disappointed in exchange policy
I bought facecloths on the 3 for 2 promo and 1 of then was incorrect so I went in to go and exchange the 1 today, the manager at the till told me I cannot exchange these because it's on promo and for me to change the 1 I need to bring all three of the items back so the exchange can apply.. I found this absurd because all she needed to do was just exchange the 1 I was bringing back even if I was paying in the difference, I fail to understand how a retail company as big as clicks can have such exchange policies in place? I mean the system can be overridden, I even had to give the Manager Kedibone resolutions to the problem explaining how she can authorize the transaction and the was no need for me to bring all those things back.. can u imagine if I had bought a hundred of these and I just needed 1 exchanged would I need to bring all hundred of then back just to exchange 1 item, clicks needs better ways to manage their systems and also advise customers on these exchange policies that are not relaxed! I am highly disappointed that in this day and age clicks is still using primitive methods of exchange. I called their customer care line and spoke to Muhammad who was also of no help, telling me they cannot overide the manager and I asked him then what is the purpose of a call centre if we can not find solutions with u.. I wasn't assisted in the store and I am met with yet another obstacle from the call office with Luke warm responses as if I am speaking to an outomated machine with no effort what so ever to try and assist me as I was in the store at the time of the call! Y do we have people at a call centre who will give us the same excuses that we got on store level? Call centre is where we go to get professional help and solutions when the latter was not offered at the store... I am very very disappointed at the lack of service in this clicks store and what happened to going the extra mile, these policies are never explained to us upon process of sale but always when they are met with a challenge of having to assist a client, they can't even think out the box I had to give Kedibone and even Muhammad on how to resolve this and I don't even work in clicks! I have been a great customer to clicks and I keep returning to this particular clicks and whenever I have an issue I met by brick walls in the form of your staff...
0 replies
100 months ago
Vile, Arrogant and non helpful Store Manager
I bought an umbrella at Miniso Menlyn and within a month it had a mechanical fault where the handle has broken, I went and spoke to the store manager Pule, who was rude upon approach insisting on telling about policy instead of helping to sort out my query, he kept being rude and dismissing my claim of a my broken umbrella, he kept implying that I had purposefully broken the umbrella and also insinuating that I shouldn't have expected much from your branded umbrella, I told him i paid R90 for an umbrella and left other stores around cuz I trusted the brand now I am met with a vile store manager who is ****y and on some high pedestal and no help to me at all! It's a pity you have such brand ambassadors who tarnish your brand, I had fallen for Miniso and it's brand but if this the quality we will be provided and then slapped with the return policy then have to play Q&A regarding how my umbrella broke is not the kind of service I expected! Pule is the most unprofessional and rude person iv ever met and I am truly disappointed and dissatisfied with this process and it seems that Miniso has no clue about the CPA and customer satisfaction, what Pule basically said is that I can't use the Miniso umbrella if it's raining and it's windy.. so why did I buy that Umbrella? I have also reached out to their Head office who has been of no assistance it's been 6 days since I lodged the complaint and I have nothing back from them.. To think Miniso Menlyn is based in such a competitive mall with lots of stores I could have opted for I went straight for the, but I was met with a slap on the face and no assistance! We are in a rainy season and I am left without an umbrella and with no resolution to this matter.
0 replies
126 months ago
Rude sales assistant
I went to your poetry branch in centurion, walked in to two consultants by the till point, the floor was empty i walked around and Octavia walked out of their back area gave me a quick greeting and walked past me, i proceeded to walk around the store and still no assistant approached me for 3 minutes i was left unattended 4 customers walked in n out of ur store with no greeting or assistance. I eventualy found Octavia in a corner and approached her for help n den i asked her \in Poetry do customers need to ask for a assistance"she rudely responded NO! i asked her to look for a size of a dress for me in a smaller size she grabbed the dress from me n ddnt even consult me to find out what i wanted exactly she rushed to the till Spoke about what i had said to her about service in afrikaans to her collegues"
75 replies
128 months ago
Exceptional Merchandising skills
I went onto 1 of your branches in Alexander Plaza in Johannesburg, Gauteng. I was actualy passing by accompanying a friend i was so attracted by the boys department which was packed to such perfection everything was in place and in colour sequence, i was so impressed i asked an old lady who was standing by (mama Evelyn) who merchandised for them and she proudly told me they did it themselves, she even went to show me her department which is the Home dept. And i was also so impressed.. i couldn't stop telling her how neat their store was. It was during peak trade on month end but the store still looked neat.. i am so impressed by this store i had to shout them out and say well done Connie and Mama Evelyn you made my shopping experience easy Nothing was in the way and everything was easy to find.<br> <br> You ladies brought back the faith i had lost in your store! You deserve a Bells keep up the good work. <br> <br> <br> From a very impressed customer<br> Jessica
75 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)