JUST HORRIBLE

I arrived there 10 October 2025 I booked for two nights for my husband's birthday. I really like the place it's beautiful and the swimming area is MINT ... Butttttt !!!!! Me and my husband and my 3 year old son went to bed and tried to sleep but we struggled to, the beds are horrible you toss and turn the whole night even my 3 year old son could get sleep. Me and my husband woke up with very bad back pain ,So we went for breakfast and after that I walked to the reception and asked what else can they do to make our stay better the guy at the reception told us all the beds are the same, then I asked may I please have a refund for the second night because we wont be sleeping there the guy said no unfortunately there is no refund, I think that is very bad for just keeping my money. Its a hotel in sandton but the beds are horrible horrible horrible!!!