Dishonest

I am appalled by the conduct of this rental agency and their blatant disregard for both the law and basic decency. They have all sorts of hidden costs like a monthly administrative and advisory fee which is deducted off your deposit interest every month. A transaction charge to refund you your deposit! A contract fee to renew your lease, a handling fee, the list goes on and on. After vacating the property in good faith, I was met by an outrageous and ******** deduction on my deposit refund. In addition, they created false expenses to take off our deposit, for example they claimed R350 for a glass mug and soap dish that is still sitting in the unit. They took R2800 to repair some dirt from the walls of the unit. Her father is the handyman, and sister owns the cleaning company, so they have a nice little racket going. What is also concerning is the apparent pattern of obstruction, delayed communication, evasive responses and delays to provide any documentation. Let's be clear, deposits should not be a bonus for agencies. They are held in trust and my only be used for legitimate, proven damages beyond fair wear and tear. Taking funds through fabricated and inflated charges is not only ********* its ********. I strongly urge prospective tenants to exercise extreme caution when using this agency.