SB
Sue B
Active since Jun 2023
3
Reviews
0
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Reviews
3 reviews2 months ago
Unfair deposit refund
I am appalled by the conduct of this rental agency and their blatant disregard for both the law and basic decency. After vacating the property in good faith, I was met with an unwarranted deduction on my deposit refund. On the 08/12/2025 I was mailed the online inspection report to sign. I agreed to do a deep clean of the flat but queried a few points as I felt this constituted normal wear and tear for example hinges what needed tightening. In addition, mould in the bathroom was present on moving in (as per their inspection report) and was a continuous problem but they claimed this was our responsibility. I received no response. I mailed them again on the 16/12/2025 asking if all was in order and was told they would respond the next day. This never happened. In January I started asking when they were going to pay our deposit back and found out they had paid it but deducted R5000? When I asked for a detailed breakdown of this R5000 it took them 4 days to produce an invoice. In it they deducted for two broken curtain rails but no mention of this was made in the online inspection report. They charged R2800 to repair chip marks and paint dirty marks. You could paint the entire apartment for this sum of money. They took off R250 to paint a door for marks but once again no mention was made of this in the online inspection report. They took off R320 for a water glass and soap dish, no mention of this in the report and this item is most definitely still in the unit. They charged R800 for mould in the bathroom. This was an ongoing problem, and the solution would be for the owner to install an extractor fan. I might add that the handyman used for this the father of the realtor. To be clear, deposits are not a bonus for landlords or agencies. They are held in trust and may only be used for legitimate, proven damages beyond fair wear and tear.
0 replies
2 months ago
Dishonest
I am appalled by the conduct of this rental agency and their blatant disregard for both the law and basic decency. They have all sorts of hidden costs like a monthly administrative and advisory fee which is deducted off your deposit interest every month. A transaction charge to refund you your deposit! A contract fee to renew your lease, a handling fee, the list goes on and on. After vacating the property in good faith, I was met by an outrageous and ******** deduction on my deposit refund. In addition, they created false expenses to take off our deposit, for example they claimed R350 for a glass mug and soap dish that is still sitting in the unit. They took R2800 to repair some dirt from the walls of the unit. Her father is the handyman, and sister owns the cleaning company, so they have a nice little racket going. What is also concerning is the apparent pattern of obstruction, delayed communication, evasive responses and delays to provide any documentation. Let's be clear, deposits should not be a bonus for agencies. They are held in trust and my only be used for legitimate, proven damages beyond fair wear and tear. Taking funds through fabricated and inflated charges is not only ********* its ********. I strongly urge prospective tenants to exercise extreme caution when using this agency.
0 replies
35 months ago
Lack of customer communication
I bought two side tables, the one was faulty and could not be assembled. I returned it and asked for it to be replaced. Apparently, the supplier now does not have stock and it could not be replaced. I was refunded for the one table. I then requested for the other table to be taken back and refunded as I wanted two matching tables for either side of the bed. I was told over a week ago they would come back to me, nothing, despite repeated requests for an update. Seriously shocking customer service.
0 replies
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1 Star
3 (100%)