1 reviews | Active since Member
I am appalled by the conduct of this rental agency and their blatant disregard for both the law and basic decency. After vacating the property in good faith, I was met with an unwarranted deduction on my deposit refund. On the 08/12/2025 I was mailed the online inspection report to sign. I agreed to do a deep clean of the flat but queried a few points as I felt this constituted normal wear and tear for example hinges what needed tightening. In addition, mould in the bathroom was present on moving in (as per their inspection report) and was a continuous problem but they claimed this was our responsibility. I received no response. I mailed them again on the 16/12/2025 asking if all was in order and was told they would respond the next day. This never happened. In January I started asking when they were going to pay our deposit back and found out they had paid it but deducted R5000? When I asked for a detailed breakdown of this R5000 it took them 4 days to produce an invoice. In it they deducted for two broken curtain rails but no mention of this was made in the online inspection report. They charged R2800 to repair chip marks and paint dirty marks. You could paint the entire apartment for this sum of money. They took off R250 to paint a door for marks but once again no mention was made of this in the online inspection report. They took off R320 for a water glass and soap dish, no mention of this in the report and this item is most definitely still in the unit. They charged R800 for mould in the bathroom. This was an ongoing problem, and the solution would be for the owner to install an extractor fan. I might add that the handyman used for this the father of the realtor. To be clear, deposits are not a bonus for landlords or agencies. They are held in trust and may only be used for legitimate, proven damages beyond fair wear and tear.
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