Terrible service and experience, very dissatisfied and disappointed

Terrible 😣 service I booked for our 10 year anniversary night, when I called I specifically informed them that it was our anniversary and requested for a King size bed which was guaranteed by the receptionist. I even followed up on email after I paid to secure the booking and requested confirmation of the bed size but no one responded. On arrival at reception when also check if the bed was king size and the ladies confirmed it, we were taken to room 208 in our shock we were surprised to see two single beds in the room. When we called them there was no apology whatsoever we were just taken to the next room and that was it. Terrible service, no attention to detail, staff members are just terrible and busy chatting and laughing for no reason but talking to each other. The only friendly staff was the guy to took us to our second room and he actually apologised but not the receptionist staff, they are just a bunch of useless ladies. I feel like they spoiled our anniversary day and it was a waste of my money. I am so angry 😠