Active since Nov 2016
5
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5 reviews7 months ago
I did a quote request on their website and a gentleman by the name of Zukile Leve called me
I did a quote request on their website and a gentleman by the name of Zukile Leve called me. He was very helpful and kind and took me through all the options. He was very patient with me and gave an excellent service and I was sold to Santam and signed up with them. I’m happy to join such an insurance company.
53 replies
20 months ago
Terrible service and experience, very dissatisfied and disappointed
Terrible 😣 service I booked for our 10 year anniversary night, when I called I specifically informed them that it was our anniversary and requested for a King size bed which was guaranteed by the receptionist. I even followed up on email after I paid to secure the booking and requested confirmation of the bed size but no one responded. On arrival at reception when also check if the bed was king size and the ladies confirmed it, we were taken to room 208 in our shock we were surprised to see two single beds in the room. When we called them there was no apology whatsoever we were just taken to the next room and that was it. Terrible service, no attention to detail, staff members are just terrible and busy chatting and laughing for no reason but talking to each other. The only friendly staff was the guy to took us to our second room and he actually apologised but not the receptionist staff, they are just a bunch of useless ladies. I feel like they spoiled our anniversary day and it was a waste of my money. I am so angry 😠
0 replies
35 months ago
Excellent service, v...
Excellent service, very professional and I even save money due to the ladies recommendation
53 replies
93 months ago
BAD service at FINRITE (Telkom insurance)
I have a complain I have never experience such a terrible service from any company. My cellphone is insured with Telkom who seem to have outsourced their insurance to Finrite. I had to submit my cellphone because it was faulty. Telkom accepted my phone and processed the claim but now i have been waiting for almost two months with no update on the status of my claim. i have been told that i am waiting for a waybill number but even this is taking more two weeks now. i am sending emails to Finrite but no one comes back to me.
53 replies
115 months ago
Bad service by Telkom insurance Finrite (Ref: 2100001666)
<p>Hi,</p> <p> </p> <p>This is to express my disappointment with the service that I received from telkom finrite insurance consultants and administrators.</p> <p> </p> <p>I bought a cellphone on contract at Telkom (The Glen Mall) in Johannesburg and I took the insurance for repairs and if stolen or lost. I have then submitted my phone for repairs as it is broken, it has now being a month and the phone is still not repaired.</p> <p> </p> <p>It seems like no one knows what is happening, I cannot even estimate when I might receive my phone as it is not even repaired yet.</p> <p> </p> <p>Regards</p> <p>Mrs Andile Sithole</p> <p> </p>
56 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)