Mitabyte
2.6|10 reviews
RC
Ravindran C
1 reviews | Active since Member
24 Jan 2022, 14:24
Poor aftersales service
The MSI Modern 14 was purchased on 17 December 2020. We reported the issue and gave the laptop to you guys before the end of November 2021. That means we were within our 1 year warranty with Mitabyte to get the laptop fixed which it is not. This is not even mentioning our warranty with MSI yet. You guys sent the laptop to MSI and they said it was damaged due to negligence which I'm telling you it was not. I've also heard that the laptop was out of warranty with MSI which I cannot understand due to us not even owning it for 1 year at the time. I'm not sure when you guys purchased it but I was well within my rights to get it fixed but it seems as though that isn't the case which is wrong. Your'll then made an attempt to fix the laptop which I'll acknowledge was appreciated but let's be fair it's been 2 months. We gave you guys 2 months to fix it which honestly speaking was fair for your'll but now my patience has run out. Laptop repairs do not take 2 months to repair. You'll seem to be neglecting to acknowledge the precarious situation you'll have put me in and the discomfort of not having a laptop for that time frame.
We need a speedy solution. I'm not prepared to be told your'll will order the correct part and repair it while I'm in Cape Town or be given a replacement of this same laptop. I've already waited 2 months for a solution while I was in Durban. Once I go back to campus I'm going to be busy with work and I won't be able to deal with issues such as these. I will be leaving within a week. I need a straightforward answer as to what we are doing by Monday otherwise we will be reporting the issue and taking legal action if need be. I am doing a coding course. I cannot work with a UK layout keyboard as I'm also gonna be using an external keyboard (US layout) occasionally and it will be frustrating to work with both layouts. I cannot spare time to reinstall all my programs and move files mid-semester.
I expect to be compensated in some manner for this inconvenience. I do not expect you'll to deny that there was a major inconvenience caused to me because I can assure you there was. I'm annoyed honestly speaking and I'm not prepared to be nice and friendly because this has gone on for too long. Possible solutions: - Refund us for the laptop - Credit us the money so I can order a new laptop. I will not be accepting the same laptop. I do not want to purchase anymore MSI products going forward so I will not be accepting a repaired version of this laptop. I want compensation in the form of an upgrade in my laptop.
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Replies (53)RC
Ravindran C's updateReviewer Update
24 Jan 2022, 15:25I received a call from Mitabyte and they said that they are going to order a new keyboard and they made a entry level laptop available.
With all the inconvenience of collecting a laptop, installing programs using it in Cape Town and then posting from Cape Town back to Mitabyte???
With more than 2 months of downtime I still think it should be replaced. It was sent to Part Serve in Johannesburg who replaced the wrong keyboard. I am in the process of contacting MSI.
We bought the laptop with a 1 year warranty with Mitabyte and a 2 year warranty with MSI. The warranty with MSI seems to non-existent despite it being contractually owed to us. It's shocking that its sitting with then for such an extended period. The period in which it sits with them is not just an accounting loss for me in the form of depreciation but it's also the disutility cost.
Mitabyte should send a motivation of dissatisfaction to MSI for a replacement.
With all the inconvenience of collecting a laptop, installing programs using it in Cape Town and then posting from Cape Town back to Mitabyte???
With more than 2 months of downtime I still think it should be replaced. It was sent to Part Serve in Johannesburg who replaced the wrong keyboard. I am in the process of contacting MSI.
We bought the laptop with a 1 year warranty with Mitabyte and a 2 year warranty with MSI. The warranty with MSI seems to non-existent despite it being contractually owed to us. It's shocking that its sitting with then for such an extended period. The period in which it sits with them is not just an accounting loss for me in the form of depreciation but it's also the disutility cost.
Mitabyte should send a motivation of dissatisfaction to MSI for a replacement.
RC
Ravindran C's update24 Jan 2022, 15:25
Reviewer Update
I received a call from Mitabyte and they said that they are going to order a new keyboard and they made a entry level laptop available.
With all the inconvenience of collecting a laptop, installing programs using it in Cape Town and then posting from Cape Town back to Mitabyte???
With more than 2 months of downtime I still think it should be replaced. It was sent to Part Serve in Johannesburg who replaced the wrong keyboard. I am in the process of contacting MSI.
We bought the laptop with a 1 year warranty with Mitabyte and a 2 year warranty with MSI. The warranty with MSI seems to non-existent despite it being contractually owed to us. It's shocking that its sitting with then for such an extended period. The period in which it sits with them is not just an accounting loss for me in the form of depreciation but it's also the disutility cost.
Mitabyte should send a motivation of dissatisfaction to MSI for a replacement.
With all the inconvenience of collecting a laptop, installing programs using it in Cape Town and then posting from Cape Town back to Mitabyte???
With more than 2 months of downtime I still think it should be replaced. It was sent to Part Serve in Johannesburg who replaced the wrong keyboard. I am in the process of contacting MSI.
We bought the laptop with a 1 year warranty with Mitabyte and a 2 year warranty with MSI. The warranty with MSI seems to non-existent despite it being contractually owed to us. It's shocking that its sitting with then for such an extended period. The period in which it sits with them is not just an accounting loss for me in the form of depreciation but it's also the disutility cost.
Mitabyte should send a motivation of dissatisfaction to MSI for a replacement.