Mitabyte
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Mitabyte
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNN
Nosipho N
1 reviews | Active since Jan 2020
18 Mar 2023, 14:11
Very Good staff
I called in the morning for directions and the receptionist was patient with me so much since I have hearing problem but she showed me a definition of "Humanity". She was good with directions . She is friendly I felt like I was the only customer and when I got there she directed me to the technical lady. I value customer service and I got exactly what I hoped for. Thank you Mitabyte.
Helpful (0)
|Replies (0)NN
Nosipho N
1 reviews | Active since Jan 2020
18 Mar 2023, 14:11
Very Good staff
I called in the morning for directions and the receptionist was patient with me so much since I have hearing problem but she showed me a definition of "Humanity". She was good with directions . She is friendly I felt like I was the only customer and when I got there she directed me to the technical lady. I value customer service and I got exactly what I hoped for. Thank you Mitabyte.
0
Replies (0)PM
Pravin M
1 reviews | Active since Jan 2020
22 Nov 2022, 09:21
EXCELLENT SERVICE
Went into their Springfield store 16.11.22 to have my laptop sorted out. Was assisted by Perebashni who is extremely knowledgeable. She gave me the best advice. My computer was ready on time, as promised. Work was carried out by Irfaan who explained exactly what was done. It was a pleasant experience dealing with friendly staff. I would definitely recommend you to this store.
Helpful (0)
|Replies (0)PM
Pravin M
1 reviews | Active since Jan 2020
22 Nov 2022, 09:21
EXCELLENT SERVICE
Went into their Springfield store 16.11.22 to have my laptop sorted out. Was assisted by Perebashni who is extremely knowledgeable. She gave me the best advice. My computer was ready on time, as promised. Work was carried out by Irfaan who explained exactly what was done. It was a pleasant experience dealing with friendly staff. I would definitely recommend you to this store.
0
Replies (0)RC
Ravindran C
1 reviews | Active since Jan 2020
24 Jan 2022, 14:24
Poor aftersales service
The MSI Modern 14 was purchased on 17 December 2020. We reported the issue and gave the laptop to you guys before the end of November 2021. That means we were within our 1 year warranty with Mitabyte to get the laptop fixed which it is not. This is not even mentioning our warranty with MSI yet. You guys sent the laptop to MSI and they said it was damaged due to negligence which I'm telling you it was not. I've also heard that the laptop was out of warranty with MSI which I cannot understand due to us not even owning it for 1 year at the time. I'm not sure when you guys purchased it but I was well within my rights to get it fixed but it seems as though that isn't the case which is wrong. Your'll then made an attempt to fix the laptop which I'll acknowledge was appreciated but let's be fair it's been 2 months. We gave you guys 2 months to fix it which honestly speaking was fair for your'll but now my patience has run out. Laptop repairs do not take 2 months to repair. You'll seem to be neglecting to acknowledge the precarious situation you'll have put me in and the discomfort of not having a laptop for that time frame. We need a speedy solution. I'm not prepared to be told your'll will order the correct part and repair it while I'm in Cape Town or be given a replacement of this same laptop. I've already waited 2 months for a solution while I was in Durban. Once I go back to campus I'm going to be busy with work and I won't be able to deal with issues such as these. I will be leaving within a week. I need a straightforward answer as to what we are doing by Monday otherwise we will be reporting the issue and taking legal action if need be. I am doing a coding course. I cannot work with a UK layout keyboard as I'm also gonna be using an external keyboard (US layout) occasionally and it will be frustrating to work with both layouts. I cannot spare time to reinstall all my programs and move files mid-semester. I expect to be compensated in some manner for this inconvenience. I do not expect you'll to deny that there was a major inconvenience caused to me because I can assure you there was. I'm annoyed honestly speaking and I'm not prepared to be nice and friendly because this has gone on for too long. Possible solutions: - Refund us for the laptop - Credit us the money so I can order a new laptop. I will not be accepting the same laptop. I do not want to purchase anymore MSI products going forward so I will not be accepting a repaired version of this laptop. I want compensation in the form of an upgrade in my laptop.
Helpful (0)
|Replies (0)RC
Ravindran C
1 reviews | Active since Jan 2020
24 Jan 2022, 14:24
Poor aftersales service
The MSI Modern 14 was purchased on 17 December 2020. We reported the issue and gave the laptop to you guys before the end of November 2021. That means we were within our 1 year warranty with Mitabyte to get the laptop fixed which it is not. This is not even mentioning our warranty with MSI yet. You guys sent the laptop to MSI and they said it was damaged due to negligence which I'm telling you it was not. I've also heard that the laptop was out of warranty with MSI which I cannot understand due to us not even owning it for 1 year at the time. I'm not sure when you guys purchased it but I was well within my rights to get it fixed but it seems as though that isn't the case which is wrong. Your'll then made an attempt to fix the laptop which I'll acknowledge was appreciated but let's be fair it's been 2 months. We gave you guys 2 months to fix it which honestly speaking was fair for your'll but now my patience has run out. Laptop repairs do not take 2 months to repair. You'll seem to be neglecting to acknowledge the precarious situation you'll have put me in and the discomfort of not having a laptop for that time frame. We need a speedy solution. I'm not prepared to be told your'll will order the correct part and repair it while I'm in Cape Town or be given a replacement of this same laptop. I've already waited 2 months for a solution while I was in Durban. Once I go back to campus I'm going to be busy with work and I won't be able to deal with issues such as these. I will be leaving within a week. I need a straightforward answer as to what we are doing by Monday otherwise we will be reporting the issue and taking legal action if need be. I am doing a coding course. I cannot work with a UK layout keyboard as I'm also gonna be using an external keyboard (US layout) occasionally and it will be frustrating to work with both layouts. I cannot spare time to reinstall all my programs and move files mid-semester. I expect to be compensated in some manner for this inconvenience. I do not expect you'll to deny that there was a major inconvenience caused to me because I can assure you there was. I'm annoyed honestly speaking and I'm not prepared to be nice and friendly because this has gone on for too long. Possible solutions: - Refund us for the laptop - Credit us the money so I can order a new laptop. I will not be accepting the same laptop. I do not want to purchase anymore MSI products going forward so I will not be accepting a repaired version of this laptop. I want compensation in the form of an upgrade in my laptop.
0
Replies (0)PN
Pascal N
1 reviews | Active since Jan 2020
22 Sept 2020, 12:32
BAD SERVICE
Just experience some of the worst customer service at Mitabyte Durban. The consultant constantly left to assist other people that had arrived after me, while trying to tell me what might or might not be wrong with my laptop. This resulted in me not knowing what the problem could be and how to go about fixing it. She then told be to book my laptop in for an assessment @R250 with out explaining anything of value to me.
Helpful (0)
|Replies (0)PN
Pascal N
1 reviews | Active since Jan 2020
22 Sept 2020, 12:32
BAD SERVICE
Just experience some of the worst customer service at Mitabyte Durban. The consultant constantly left to assist other people that had arrived after me, while trying to tell me what might or might not be wrong with my laptop. This resulted in me not knowing what the problem could be and how to go about fixing it. She then told be to book my laptop in for an assessment @R250 with out explaining anything of value to me.
0
Replies (0)SS
Spy S
1 reviews | Active since Jan 2020
8 Sept 2017, 06:36
Shocking Service!
Great prices, extremely bad service! 1. 3 days worth of begging for an invoice (on two occasions). 2. Being told we will receive our package on Wednesday, but gets dispatched Thursday! 3. 3 days for packages to arrive from Durban to Amanzimtoti (its a 25 minute drive). The prices are great, but not worth the admin and service (or lack thereof). We will rather order from international suppliers and wait two weeks, than go through the above again.
Helpful (0)
|Replies (0)SS
Spy S
1 reviews | Active since Jan 2020
8 Sept 2017, 06:36
Shocking Service!
Great prices, extremely bad service! 1. 3 days worth of begging for an invoice (on two occasions). 2. Being told we will receive our package on Wednesday, but gets dispatched Thursday! 3. 3 days for packages to arrive from Durban to Amanzimtoti (its a 25 minute drive). The prices are great, but not worth the admin and service (or lack thereof). We will rather order from international suppliers and wait two weeks, than go through the above again.
0
Replies (0)RS
Raneel S
1 reviews | Active since Jan 2020
18 Jun 2015, 13:08
Poor Service
I came in to your store on Saturday because I wanted to take the NeoGeo 10GB (single user, black modem) for R118/month - as advertised on your special.<br> <br> Your sales staff told me that the NeoGeo 10GB for R118/month is very slow and is only good for students and browsing. So she advised me to take the NeoFlex for R148/month.<br> <br> So I ended up taking the NeoFlex 10GB contract for R148/month.<br> It's the multi-user (white) modem.<br> <br> After talking to a few people I was told that they both have the same download speeds.<br> The only difference is that one is for a single user, and the other offers a wifi hotspot for 5 users. I went to the walk in Customer Sales and Support centre at the Neotel head office, here in Midrand today and they told me the same thing - that both have the same download speeds.<br> <br> So I believe that I was incorrectly advised. <br> The support centre at Neotel told me that I can cancel the contract within 7 days.<br> I would like to cancel my NeoFlex 10GB for R148/month and take the NeoGeo 10GB for R118/month as per your advert.
Helpful (0)
|Replies (0)RS
Raneel S
1 reviews | Active since Jan 2020
18 Jun 2015, 13:08
Poor Service
I came in to your store on Saturday because I wanted to take the NeoGeo 10GB (single user, black modem) for R118/month - as advertised on your special.<br> <br> Your sales staff told me that the NeoGeo 10GB for R118/month is very slow and is only good for students and browsing. So she advised me to take the NeoFlex for R148/month.<br> <br> So I ended up taking the NeoFlex 10GB contract for R148/month.<br> It's the multi-user (white) modem.<br> <br> After talking to a few people I was told that they both have the same download speeds.<br> The only difference is that one is for a single user, and the other offers a wifi hotspot for 5 users. I went to the walk in Customer Sales and Support centre at the Neotel head office, here in Midrand today and they told me the same thing - that both have the same download speeds.<br> <br> So I believe that I was incorrectly advised. <br> The support centre at Neotel told me that I can cancel the contract within 7 days.<br> I would like to cancel my NeoFlex 10GB for R148/month and take the NeoGeo 10GB for R118/month as per your advert.
0
Replies (0)DE
Desiree E
1 reviews | Active since Jan 2020
4 May 2015, 09:58
Insuffient stock
The 32GB SD card I tried to purchase, the advert in the GAZETTE ran for two weeks and did not say while stocks last . The salesman when asked when will they get stock could not tell me and continued saying but it will not be at the special price or He will try to get me x2 to honour the advert.
Helpful (0)
|Replies (0)DE
Desiree E
1 reviews | Active since Jan 2020
4 May 2015, 09:58
Insuffient stock
The 32GB SD card I tried to purchase, the advert in the GAZETTE ran for two weeks and did not say while stocks last . The salesman when asked when will they get stock could not tell me and continued saying but it will not be at the special price or He will try to get me x2 to honour the advert.
0
Replies (0)