M
Mitabyte
Unclaimed Business
M
Mitabyte
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAA
Azy A
1 reviews | Active since Jan 2020
8 Jan 2025, 04:09
BAD *******ION
These i.t techs dont even know how to do a clone they lose all your information?? Brother you rather employ me to work as a tech because you guys have 0 experience even your build up's on desktop most of the *****s are not mounted on the board As well as pirate Softwares like microsoft office you tech people are pirating it and taking cash from clients no good people watch your techs
Helpful (0)
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Azy A
1 reviews | Active since Jan 2020
8 Jan 2025, 04:09
BAD *******ION
These i.t techs dont even know how to do a clone they lose all your information?? Brother you rather employ me to work as a tech because you guys have 0 experience even your build up's on desktop most of the *****s are not mounted on the board As well as pirate Softwares like microsoft office you tech people are pirating it and taking cash from clients no good people watch your techs
0
Replies (0)NN
Nosipho N
1 reviews | Active since Jan 2020
26 Mar 2023, 19:25
Very Good staff
Two weeks back, I called in the morning for directions and the receptionist was patient with me so much since I have hearing problem but she showed me a definition of "Humanity". She was good with directions . She is friendly I felt like I was the only customer and when I got there she directed me to the technical lady. I value customer service and I got exactly what I hoped for. Thank you Mitabyte.
Helpful (0)
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Nosipho N
1 reviews | Active since Jan 2020
26 Mar 2023, 19:25
Very Good staff
Two weeks back, I called in the morning for directions and the receptionist was patient with me so much since I have hearing problem but she showed me a definition of "Humanity". She was good with directions . She is friendly I felt like I was the only customer and when I got there she directed me to the technical lady. I value customer service and I got exactly what I hoped for. Thank you Mitabyte.
0
Replies (0)NN
Nosipho N
1 reviews | Active since Jan 2020
18 Mar 2023, 14:11
Very Good staff
I called in the morning for directions and the receptionist was patient with me so much since I have hearing problem but she showed me a definition of "Humanity". She was good with directions . She is friendly I felt like I was the only customer and when I got there she directed me to the technical lady. I value customer service and I got exactly what I hoped for. Thank you Mitabyte.
Helpful (0)
|Replies (0)NN
Nosipho N
1 reviews | Active since Jan 2020
18 Mar 2023, 14:11
Very Good staff
I called in the morning for directions and the receptionist was patient with me so much since I have hearing problem but she showed me a definition of "Humanity". She was good with directions . She is friendly I felt like I was the only customer and when I got there she directed me to the technical lady. I value customer service and I got exactly what I hoped for. Thank you Mitabyte.
0
Replies (0)PM
Pravin M
1 reviews | Active since Jan 2020
22 Nov 2022, 09:21
EXCELLENT SERVICE
Went into their Springfield store 16.11.22 to have my laptop sorted out. Was assisted by Perebashni who is extremely knowledgeable. She gave me the best advice. My computer was ready on time, as promised. Work was carried out by Irfaan who explained exactly what was done. It was a pleasant experience dealing with friendly staff. I would definitely recommend you to this store.
Helpful (0)
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Pravin M
1 reviews | Active since Jan 2020
22 Nov 2022, 09:21
EXCELLENT SERVICE
Went into their Springfield store 16.11.22 to have my laptop sorted out. Was assisted by Perebashni who is extremely knowledgeable. She gave me the best advice. My computer was ready on time, as promised. Work was carried out by Irfaan who explained exactly what was done. It was a pleasant experience dealing with friendly staff. I would definitely recommend you to this store.
0
Replies (0)RC
Ravindran C
1 reviews | Active since Jan 2020
24 Jan 2022, 14:24
Poor aftersales service
The MSI Modern 14 was purchased on 17 December 2020. We reported the issue and gave the laptop to you guys before the end of November 2021. That means we were within our 1 year warranty with Mitabyte to get the laptop fixed which it is not. This is not even mentioning our warranty with MSI yet. You guys sent the laptop to MSI and they said it was damaged due to negligence which I'm telling you it was not. I've also heard that the laptop was out of warranty with MSI which I cannot understand due to us not even owning it for 1 year at the time. I'm not sure when you guys purchased it but I was well within my rights to get it fixed but it seems as though that isn't the case which is wrong. Your'll then made an attempt to fix the laptop which I'll acknowledge was appreciated but let's be fair it's been 2 months. We gave you guys 2 months to fix it which honestly speaking was fair for your'll but now my patience has run out. Laptop repairs do not take 2 months to repair. You'll seem to be neglecting to acknowledge the precarious situation you'll have put me in and the discomfort of not having a laptop for that time frame. We need a speedy solution. I'm not prepared to be told your'll will order the correct part and repair it while I'm in Cape Town or be given a replacement of this same laptop. I've already waited 2 months for a solution while I was in Durban. Once I go back to campus I'm going to be busy with work and I won't be able to deal with issues such as these. I will be leaving within a week. I need a straightforward answer as to what we are doing by Monday otherwise we will be reporting the issue and taking legal action if need be. I am doing a coding course. I cannot work with a UK layout keyboard as I'm also gonna be using an external keyboard (US layout) occasionally and it will be frustrating to work with both layouts. I cannot spare time to reinstall all my programs and move files mid-semester. I expect to be compensated in some manner for this inconvenience. I do not expect you'll to deny that there was a major inconvenience caused to me because I can assure you there was. I'm annoyed honestly speaking and I'm not prepared to be nice and friendly because this has gone on for too long. Possible solutions: - Refund us for the laptop - Credit us the money so I can order a new laptop. I will not be accepting the same laptop. I do not want to purchase anymore MSI products going forward so I will not be accepting a repaired version of this laptop. I want compensation in the form of an upgrade in my laptop.
Helpful (0)
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Ravindran C
1 reviews | Active since Jan 2020
24 Jan 2022, 14:24
Poor aftersales service
The MSI Modern 14 was purchased on 17 December 2020. We reported the issue and gave the laptop to you guys before the end of November 2021. That means we were within our 1 year warranty with Mitabyte to get the laptop fixed which it is not. This is not even mentioning our warranty with MSI yet. You guys sent the laptop to MSI and they said it was damaged due to negligence which I'm telling you it was not. I've also heard that the laptop was out of warranty with MSI which I cannot understand due to us not even owning it for 1 year at the time. I'm not sure when you guys purchased it but I was well within my rights to get it fixed but it seems as though that isn't the case which is wrong. Your'll then made an attempt to fix the laptop which I'll acknowledge was appreciated but let's be fair it's been 2 months. We gave you guys 2 months to fix it which honestly speaking was fair for your'll but now my patience has run out. Laptop repairs do not take 2 months to repair. You'll seem to be neglecting to acknowledge the precarious situation you'll have put me in and the discomfort of not having a laptop for that time frame. We need a speedy solution. I'm not prepared to be told your'll will order the correct part and repair it while I'm in Cape Town or be given a replacement of this same laptop. I've already waited 2 months for a solution while I was in Durban. Once I go back to campus I'm going to be busy with work and I won't be able to deal with issues such as these. I will be leaving within a week. I need a straightforward answer as to what we are doing by Monday otherwise we will be reporting the issue and taking legal action if need be. I am doing a coding course. I cannot work with a UK layout keyboard as I'm also gonna be using an external keyboard (US layout) occasionally and it will be frustrating to work with both layouts. I cannot spare time to reinstall all my programs and move files mid-semester. I expect to be compensated in some manner for this inconvenience. I do not expect you'll to deny that there was a major inconvenience caused to me because I can assure you there was. I'm annoyed honestly speaking and I'm not prepared to be nice and friendly because this has gone on for too long. Possible solutions: - Refund us for the laptop - Credit us the money so I can order a new laptop. I will not be accepting the same laptop. I do not want to purchase anymore MSI products going forward so I will not be accepting a repaired version of this laptop. I want compensation in the form of an upgrade in my laptop.
0
Replies (0)RA
PN
Pascal N
1 reviews | Active since Jan 2020
22 Sept 2020, 12:32
BAD SERVICE
Just experience some of the worst customer service at Mitabyte Durban. The consultant constantly left to assist other people that had arrived after me, while trying to tell me what might or might not be wrong with my laptop. This resulted in me not knowing what the problem could be and how to go about fixing it. She then told be to book my laptop in for an assessment @R250 with out explaining anything of value to me.
Helpful (0)
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Pascal N
1 reviews | Active since Jan 2020
22 Sept 2020, 12:32
BAD SERVICE
Just experience some of the worst customer service at Mitabyte Durban. The consultant constantly left to assist other people that had arrived after me, while trying to tell me what might or might not be wrong with my laptop. This resulted in me not knowing what the problem could be and how to go about fixing it. She then told be to book my laptop in for an assessment @R250 with out explaining anything of value to me.
0
Replies (0)FA
Faheem A
1 reviews | Active since Jan 2020
20 Dec 2018, 08:51
Mitabyte CC - My First Experience
Hey Guys, recently made a purchase from Mitabyte CC. They had some specials for Black Friday so I decided to give them a try. For an IT Company that deals in Mostly Hardware and your occasional Software, I placed an order online with them for some accessories. Payment options were fairly simple. However when it came to the Shipping options that page actually confused me! after the shipping options were figured out, it was then time to wait for delivery. Heres the part that totally sucks, no tracking info was provided. No notification that the items would be delivered on a certain day between business hours. My parcel has been left with the neighbor. Fortunately the courier left a voice mail for me that he had done so. I extremely dislike it when you order goods and it gets delivered to the wrong address or not being notified of when shipping is going to occur. What do i think of Mitabyte CC? Their goods? 4 stars Their prices? 4 stars Their Courier System? 1 star.
Helpful (0)
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Faheem A
1 reviews | Active since Jan 2020
20 Dec 2018, 08:51
Mitabyte CC - My First Experience
Hey Guys, recently made a purchase from Mitabyte CC. They had some specials for Black Friday so I decided to give them a try. For an IT Company that deals in Mostly Hardware and your occasional Software, I placed an order online with them for some accessories. Payment options were fairly simple. However when it came to the Shipping options that page actually confused me! after the shipping options were figured out, it was then time to wait for delivery. Heres the part that totally sucks, no tracking info was provided. No notification that the items would be delivered on a certain day between business hours. My parcel has been left with the neighbor. Fortunately the courier left a voice mail for me that he had done so. I extremely dislike it when you order goods and it gets delivered to the wrong address or not being notified of when shipping is going to occur. What do i think of Mitabyte CC? Their goods? 4 stars Their prices? 4 stars Their Courier System? 1 star.
0
Replies (0)