RC
Ravindran C
Active since Dec 2020
5
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0
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Reviews
5 reviews51 months ago
Poor Customer Service in Chatsworth Pick and Pay
Today at around 10h00 I went to take out grant for a pensioner. First i went to the information centre and spoke to Blessing and he told me that i can take out the pension grant at any teller. After following the lines for about 8 minutes i was told the grant pay out only starts tomorrow. There after i spoke to the manager who in turn call Denesh after couple minutes. Pick and Pay Chatsworth should give there staff more training especially those that are sitting in the information counters. For more information they can look at the camera footage of Blessing and the tellers and the manager.
53 replies
51 months ago
Poor aftersales service
The MSI Modern 14 was purchased on 17 December 2020. We reported the issue and gave the laptop to you guys before the end of November 2021. That means we were within our 1 year warranty with Mitabyte to get the laptop fixed which it is not. This is not even mentioning our warranty with MSI yet. You guys sent the laptop to MSI and they said it was damaged due to negligence which I'm telling you it was not. I've also heard that the laptop was out of warranty with MSI which I cannot understand due to us not even owning it for 1 year at the time. I'm not sure when you guys purchased it but I was well within my rights to get it fixed but it seems as though that isn't the case which is wrong. Your'll then made an attempt to fix the laptop which I'll acknowledge was appreciated but let's be fair it's been 2 months. We gave you guys 2 months to fix it which honestly speaking was fair for your'll but now my patience has run out. Laptop repairs do not take 2 months to repair. You'll seem to be neglecting to acknowledge the precarious situation you'll have put me in and the discomfort of not having a laptop for that time frame. We need a speedy solution. I'm not prepared to be told your'll will order the correct part and repair it while I'm in Cape Town or be given a replacement of this same laptop. I've already waited 2 months for a solution while I was in Durban. Once I go back to campus I'm going to be busy with work and I won't be able to deal with issues such as these. I will be leaving within a week. I need a straightforward answer as to what we are doing by Monday otherwise we will be reporting the issue and taking legal action if need be. I am doing a coding course. I cannot work with a UK layout keyboard as I'm also gonna be using an external keyboard (US layout) occasionally and it will be frustrating to work with both layouts. I cannot spare time to reinstall all my programs and move files mid-semester. I expect to be compensated in some manner for this inconvenience. I do not expect you'll to deny that there was a major inconvenience caused to me because I can assure you there was. I'm annoyed honestly speaking and I'm not prepared to be nice and friendly because this has gone on for too long. Possible solutions: - Refund us for the laptop - Credit us the money so I can order a new laptop. I will not be accepting the same laptop. I do not want to purchase anymore MSI products going forward so I will not be accepting a repaired version of this laptop. I want compensation in the form of an upgrade in my laptop.
0 replies
51 months ago
Poor aftersales service
The MSI Modern 14 was purchased on 17 December 2020. We reported the issue and gave the laptop to you guys before the end of November 2021. That means we were within our 1 year warranty with Mitabyte to get the laptop fixed which it is not. This is not even mentioning our warranty with MSI yet. You guys sent the laptop to MSI and they said it was damaged due to negligence which I'm telling you it was not. I've also heard that the laptop was out of warranty with MSI which I cannot understand due to us not even owning it for 1 year at the time. I'm not sure when you guys purchased it but I was well within my rights to get it fixed but it seems as though that isn't the case which is wrong. Your'll then made an attempt to fix the laptop which I'll acknowledge was appreciated but let's be fair it's been 2 months. We gave you guys 2 months to fix it which honestly speaking was fair for your'll but now my patience has run out. Laptop repairs do not take 2 months to repair. You'll seem to be neglecting to acknowledge the precarious situation you'll have put me in and the discomfort of not having a laptop for that time frame. We need a speedy solution. I'm not prepared to be told your'll will order the correct part and repair it while I'm in Cape Town or be given a replacement of this same laptop. I've already waited 2 months for a solution while I was in Durban. Once I go back to campus I'm going to be busy with work and I won't be able to deal with issues such as these. I will be leaving within a week. I need a straightforward answer as to what we are doing by Monday otherwise we will be reporting the issue and taking legal action if need be. I am doing a coding course. I cannot work with a UK layout keyboard as I'm also gonna be using an external keyboard (US layout) occasionally and it will be frustrating to work with both layouts. I cannot spare time to reinstall all my programs and move files mid-semester. I expect to be compensated in some manner for this inconvenience. I do not expect you'll to deny that there was a major inconvenience caused to me because I can assure you there was. I'm annoyed honestly speaking and I'm not prepared to be nice and friendly because this has gone on for too long. Possible solutions: - Refund us for the laptop - Credit us the money so I can order a new laptop. I will not be accepting the same laptop. I do not want to purchase anymore MSI products going forward so I will not be accepting a repaired version of this laptop. I want compensation in the form of an upgrade in my laptop.
53 replies
65 months ago
Worms in Biltong
No accountability was taken regarding worms in the biltong that I purchased from the store. The matter has not been resolved yet although Superspar Chatsworth has collected the biltong and photos of the worms in the biltong was emailed. I have escalated the matter to the Superspar head office and have not yet received a response. Reference No. CC200624072 Luyanda Dlamini. Number: 031 719 1784. Colliane 031 4010354
0 replies
65 months ago
Bad Customer service
After disconnecting my services with multi choice my account is still being debited. My last Ref No: 39444622 - I203
112 replies
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1 Star
5 (100%)