RS
Raneel S
Active since Jun 2009
30
Reviews
0
Industries
Reviews
30 reviews30 months ago
HELLKOM
Hi, I had asked Telkom to contact me ASAP as you do not offer copper lines in my area any longer. I had asked you to call me to advise me on the best option that suits my budget - Telkom STILL has not done that and it's been months now that I am paying for a NON WORKING LINE - which is ridiculous and boils down to THEFT. Please contact me ASAP to fix the issue.
0 replies
30 months ago
Sick and Tired of The Most Useless Bank!
I had sold my house last year. I had asked FNB to STOP my credit life cover for my BOND. I had asked that at the end of last year. I do not use FNB as my primary account - and I still see that FNB is deducting BOND credit life for a house that I do not have. I had asked you to STOP debiting my account and refund me for all the months that you have been doing so. This is actually theft and I am going to complain to the Ombudsman. Please rectify this ASAP!!!!!!!!
1 reply
33 months ago
Shocking
Worst service ever. Was attacked by a Taxi driver and staff just did nothing about it... Shell - Innes Road, Durban. Pathetic.
0 replies
38 months ago
Poor Service / Poor Quality Products / Bad Experience
I purchased a pair of sandals last month. It was used for about 3 weeks in that time and it broke. I took it to the store and they said that we cannot return it or get a refund because it was after 30 days. That I understand, but this is not a return because of personal preferences, sizing, etc. It literally ripped open - poor quality passed down to the consumer. So is it good to say that, in my experience - if I buy a pair of shoes from you, it will last all of 3 weeks to a month? I should have bought 12 pairs then if I need to use it for a year - That is the message I am getting from you. Pathetic. Sad. The shoe broke before a month and I only went in a few days after the 30 day window - this was a few weeks back, but just wanted to let you know - very poor service, quality, instore service, etc. In this day in age with the consumer being pressed from all sides, it's worse when big companies like this just add to it. Boils down to theft - it's ok to sell me something that is not working/usable, and that lasts for a few days - but no complaints when you take our hard earned cash.
1 reply
38 months ago
Poor Service / Incorrect Pricing
Your Coconut oil is marked at R69.95 per unit - AND also on promotion at 2 for R100 (https://www.dischem.co.za/lifestyle-food-c-nut-oil-odourless-1l-946) I went to your branch in Springfield Park (Durban), on the 8th of April and bought 2 for R100. That was the last 2. I needed more. I called your branches, as well as your customer service line and was on hold for more than 10 minutes, twice. I called to check which store has stock, instead of me driving around and wasting time, fuel and energy. Calling your stores and customer service line was also a waste of time and energy for me as I did not get through. So today I went into your store at Musgrave Centre to get more coconut oil. It was marked at R69.95 per unit. And no special or promo available. I asked the staff. no one knew anything. Again, I wasted around 20 mins of my time discussing this, and walking around to show the staff. They still said that it's not on promo. So I ended up buying 6 at R419.70 The total was supposed to be R300. Please refund or credit me the balance of R119.70 please. I have pics of my invoices as well as a screen shot on your website of the promo. Please assist. Thank you
0 replies
43 months ago
Extremely Poor / Non Existing Customer Service
Very bad service. I ordered an item in May 2022. It was out of stock, I was not updated and had to follow up every month. It was delivered in mid November. We had already purchased an alternative item for an event as we could not wait any longer. I have been trying to contact the store from the day after it was delivered and up to now, they have not answered their phones or replied to my emails. Very good pricing, very bad customer service. Very disappointed, would not recommend them to anyone.
0 replies
51 months ago
Poor non existent service
I had fibre installation done and am still waiting weeks after to get connected. I went into the Telkom store near me to get some assistance from the consultants. It seems no one can assist. Very poor systems and not very good service. No proper information or solution to the problem given - just that I must pop in again. I did so, around 5 times - still no progress.
0 replies
52 months ago
Unfair Game | Time out | This should be a penalty
Came across this emailer sent to me which reads: "VACCINATION Appreciation Wednesdays Get 10% OFF discount every Wednesday when you shop with your vaccination card" The above is discrimination to it's highest level. It's against the constitution and plays on the constitutional right of every South African. You cannot offer discounts to those who are vaccinated, and exclude others - for many reasons. It is still not mandatory - and what about people that are at a high risk in taking the vaccine? There are some that want to take the vaccine but have been advised not to for health reasons - so they are sidelined because of your poor marketing campaigns and cooperate rules. You are portraying your organization as unfair, uncompassionate, unconstitutional, etc. This is no different that the war with Russia and Ukraine - one is ignoring the freedom of the other, and forcing rules upon them because of difference of option, which the world see's as war crimes, crime against humanity. etc - we are short of carrying another identification card like the old days in SA and how Jews were issued armbands in WW2. GAME: play fair. Don't discriminate. Especially since you are what you are because of the loyal customer base in SA where you were born.
0 replies
52 months ago
False Advertising / Poor Service / Basically THEFT to clients
I have yet again tried to book an Uber ride this morning. It took me over 45 mins to book a ride and it was only successful after the 3rd attempt. This has happened to me last year and the year before as well, more than once. At first, I left it as it is a bother to follow up and sort it out, so I left it. But, note this: I have 2 TRA profiles which I am paying for: one for myself and one for my mum. So I have access to 12 rides in a year, and I am still with TRA solely because of this, I could be paying much cheaper for GAP cover on 2 profiles elsewhere but I am still with TRA because of the 12 free Ubers. But this doesn't matter because out of the 12, I only end up using 6 to 8 - NOT because I don't use 12 a year, but because your system is so messed and it's so frustrating booking an Uber with you that I rather pay cash - or walk - it may even be faster, seriously! Which brings me to today: 3 attempts and almost an hour to book a ride. The last time I had someone waiting in a dangerous place who waited for more than an hour and the Uber still didn't pitch up - so I had to book another taxi - this is not acceptable. Remember, I could be waiting for a ride which is a service that is part of the package that I pay for - and what happens if I am waiting indefinitely and I get mugged, robbed, stabbed, etc - when you service providers take an hour to fetch me? Where does liability lie? Do you see the consequences and repercussions of your poor service and how it can affect your client? Please refer to the attached screenshots from my phone today. I only booked and made use of 1 ride and it shows that I have used 3. Please update this to reflect that I have 5 left. Is this how you save on costs of people using a free value added service from your company without paying the full amount to your service providers - by slowly deducting rides that have not been used, and taking note that a lot of clients won't bother to complain because of the effort and admin involved? - and blame it on your systems / say it's a computer error? I have previously lost 2 or 3 rides last year as well due to the same issue. And I have paid 100's of rands for rides that I needed urgently (but instead I was left stranded and not picked up) - instead of getting a free ride which is due to me (which I pay for) - but I cannot make use of. What is the point of the free service? Please see attached screenshots of today's transactions. All calls are recorded so I suggest you play the recordings to see how many times I was on the phone - and let me know if you think your service levels are up to scratch - and if this is the way you strive to serve your clients? If this is not resolved in 2 weeks, I will be taking this to the National Consumer Council, using the Consumer Protection Act, as well as submitting complains to the Ombudsman, the Advertising Association of SA as well as the press, Consumer Watch, Wendy Knowler, etc Thanks for your assistance regarding this matter. I'm not out to complain or cause problems with you, far from that. I just want to not be robbed, treated fairly and just according to the agreements of our contract of business for both parties - which I feel you are not living to your end and I am short changed.
1 reply
61 months ago
Awesome Service!!! refreshing...it's been a while :)
Awesome service, easy payment online 24/7, at the comfort of your home, during Covid, super cheap delivery, very speedy - very happy with overall experience. Used to shop from Take2.co.za since '05 and used to love their customer service then. A lot has changed since then, and it's hard to get an overall complement from me, but as true to a review it should be, and credit should be given whether good or bad - FirstShop wins for now with stellar 5 star cusomer service, overall experince, ease of doing business, pricing, and delivery. Thanks :)
0 replies
Review Distribution
5 Star
3 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (23.333333333333332%)
1 Star
20 (66.66666666666667%)