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Soundselect
Claimed Business
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AI Review Summary
Based on recent customer reviews, Soundselect receives praise for individual staff members, particularly Luke, who is commended for empathy, product knowledge, and proactive follow-ups. However, the majority of feedback highlights serious concerns around refund delays, incorrect or falsely advertised items, poor stock management, and lack of communication after issues arise. Multiple customers report being unable to reach staff for resolution, with promises of callbacks going unfulfilled. Damaged goods on delivery and a disconnect between website availability and actual stock further erode trust in the online purchasing experience.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-38
Recommended: Unlikely
Review Distribution
2.7|23 Reviews
May '25 - Apr '26
5(39.1%)
4(0%)
3(4.4%)
2(0%)
1(56.5%)
5(39.1%)
4(0%)
3(4.4%)
2(0%)
1(56.5%)
Frequently Asked Questions About Soundselect
Based on recent customer reviews, Soundselect receives praise for individual staff members, particularly Luke, who is commended for empathy, product knowledge, and proactive follow-ups. However, the majority of feedback highlights serious concerns around refund delays, incorrect or falsely advertised items, poor stock management, and lack of communication after issues arise. Multiple customers report being unable to reach staff for resolution, with promises of callbacks going unfulfilled. Damaged goods on delivery and a disconnect between website availability and actual stock further erode trust in the online purchasing experience.
Soundselect has a TrustIndex of 0 out of 10 on Hellopeter, based on 23 reviews in the last 12 months. Hellopeter has tracked Soundselect across 241 total reviews. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePC
Panashe C
1 reviews | Active since Jan 2020
17 Mar 2026, 16:21
My new go to music store
Found great deals for gear on their website. My order was ready for collection within an hour of purchase. Really happy with the quality of the equipment, the friendliness of the staff and the convience of the whole experience. 100% would recommend.
Helpful (0)
|Replies (0)PC
Panashe C
1 reviews | Active since Jan 2020
17 Mar 2026, 16:21
My new go to music store
Found great deals for gear on their website. My order was ready for collection within an hour of purchase. Really happy with the quality of the equipment, the friendliness of the staff and the convience of the whole experience. 100% would recommend.
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Kahleho Z
1 reviews | Active since Jan 2020
13 Mar 2026, 20:14
Bettabets didn't do me right 😭😭😭😭😭😭
Bettabets didn't do me right tonight, just deposited R50.00 and didn't receive my free 25spins from Promo code:CASINO ang talked to the agent by the name Smanga and still didn't get a valid explanation as to Why is my bonus spins not recieved...
Helpful (0)
|Replies (0)KZ
Kahleho Z
1 reviews | Active since Jan 2020
13 Mar 2026, 20:14
Bettabets didn't do me right 😭😭😭😭😭😭
Bettabets didn't do me right tonight, just deposited R50.00 and didn't receive my free 25spins from Promo code:CASINO ang talked to the agent by the name Smanga and still didn't get a valid explanation as to Why is my bonus spins not recieved...
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Replies (0)WW
Wesley W
1 reviews | Active since Jan 2020
10 Mar 2026, 19:15
Sound select terrible customer service
Guys dont support sound select they lie alot very dishonest people especially the sales manager Jade . He promised me a keyboard PSR sx600 for 16k to beat the price. Till today i haven't received a call to collect it and its been few months yet I was told it would take a few days. I got a quotation from his sales team Lady Shejay which he makes cover his dirty and empty promises all the time. RATHER support A1 sound these guys are honest and professional 👌
Helpful (0)
|Replies (0)WW
Wesley W
1 reviews | Active since Jan 2020
10 Mar 2026, 19:15
Sound select terrible customer service
Guys dont support sound select they lie alot very dishonest people especially the sales manager Jade . He promised me a keyboard PSR sx600 for 16k to beat the price. Till today i haven't received a call to collect it and its been few months yet I was told it would take a few days. I got a quotation from his sales team Lady Shejay which he makes cover his dirty and empty promises all the time. RATHER support A1 sound these guys are honest and professional 👌
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Replies (0)DB
David B
1 reviews | Active since Jan 2020
24 Feb 2026, 01:46
Can't get money Back
Good day on 10 February 2026 I bought a Bosch Airless sprayer from Sound Select online. after I paid, I saw that there is no warranty on this Item as it is an open box item and I phoned sound Select at 0114853639 spoke to a very nice lady and ask to cancel the order. She said that she will first send me pictures of the item and if I still don't want it, we can cancel the order as it is stuff they get from Takealot and everything is the box and there is nothing wrong just the box was opened, and it is unused. the next day she said that the box is very badly damaged, and I ask to cancel the order and not send it to me. No here is where everything changed every time I phone, I get put on hold and transfer to up to 8 different persons and I do not get my money back. I do not know what operation this is, but I am waiting for two weeks to get my money back from Sound select. Regards
Helpful (0)
|Replies (0)DB
David B
1 reviews | Active since Jan 2020
24 Feb 2026, 01:46
Can't get money Back
Good day on 10 February 2026 I bought a Bosch Airless sprayer from Sound Select online. after I paid, I saw that there is no warranty on this Item as it is an open box item and I phoned sound Select at 0114853639 spoke to a very nice lady and ask to cancel the order. She said that she will first send me pictures of the item and if I still don't want it, we can cancel the order as it is stuff they get from Takealot and everything is the box and there is nothing wrong just the box was opened, and it is unused. the next day she said that the box is very badly damaged, and I ask to cancel the order and not send it to me. No here is where everything changed every time I phone, I get put on hold and transfer to up to 8 different persons and I do not get my money back. I do not know what operation this is, but I am waiting for two weeks to get my money back from Sound select. Regards
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Replies (0)JT
Jerry T
1 reviews | Active since Jan 2020
18 Feb 2026, 10:21
Urgent assistance dashbord light flickering
I took my vehicle for a service at Land Rover The Glen, and everything was in order at the time. About a week later, warning lights began flickering on the dashboard. I contacted Land Rover The Glen and booked the vehicle in for inspection. I was informed that they could not resolve the issue, as it is being triggered partly by a windscreen fitted with a non-Land Rover part. I then contacted ABSA Insurance and was advised to request a letter confirming that the issue was caused by the aftermarket glass. I submitted this request but have received no response to date, and the problem persists. If I am unable to receive assistance with this matter, I would like to understand what I am paying insurance for. Please could someone urgently look into this issue and assist.
Helpful (0)
|Replies (0)JT
Jerry T
1 reviews | Active since Jan 2020
18 Feb 2026, 10:21
Urgent assistance dashbord light flickering
I took my vehicle for a service at Land Rover The Glen, and everything was in order at the time. About a week later, warning lights began flickering on the dashboard. I contacted Land Rover The Glen and booked the vehicle in for inspection. I was informed that they could not resolve the issue, as it is being triggered partly by a windscreen fitted with a non-Land Rover part. I then contacted ABSA Insurance and was advised to request a letter confirming that the issue was caused by the aftermarket glass. I submitted this request but have received no response to date, and the problem persists. If I am unable to receive assistance with this matter, I would like to understand what I am paying insurance for. Please could someone urgently look into this issue and assist.
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Replies (0)