Incompetent agency

<p>This is the worst agency ever. I can never imagine how difficult it is renting through them. I went for a viewing with an agent named Denise who is very incompetent and does not even bother to inform about viewing time changes. I dont even have words for their rental admin Suritha Terblanche she's the most incompetent person in the whole world. I submitted application form to her and she requested I pay for credit check and I paid R360 and sent her a copy of payment ofwhich she said she did not recieve, when I asked her again about the application status and she said I must send the proof of payment again and I did. When I asked her again about the status of appplication she said the form was not filled corretly and she requested I fill in the form again,ofwhich I did. I waited for over a week and thought I should check up on her again and she said the place has been taken. What must I do now? seriously! terrible service ever!!!</p>