Mitech has gone backwards!

Since Mitech opened a few years ago I have been a customer with them, driving about 30km every time I need a pair or 2 of drum sticks. Their drum guru was always very friendly and always assisted with some discount as well whenever I purchased there. But the last few years have been extremely dissapointing. Every time I try to phone them there is no answer. Today I tried to visit them (for the first time since they moved) and as the Google search result told me they were open until 5pm, and there is no mention on their website as to what their trading hours are, I went there. When I got there, the gates were closed and it seemed they were not open. This is not great customer service at all. I would expect them to at least have their trading hours on their website, and not make me drive 30km just to show up to a closed gate. Not good at all. Very dissapointed