TH
Tyler H
Active since Dec 2021
6
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Reviews
6 reviews22 months ago
TERRIBLE service from Samsung
If I could give 0 stars I would. I have had the WORST customer experience with Samsung online store. I purchased a phone and samsung watch online on Saturday the 15th of June. I got an order confirmation email from Samsung and they told me that the standard shipping lead time is 1-2 days. On their website there is a section where you can track your order. I kept checking the status of tracking using my order number they provided. Suddenly on Tuesday the 18th of June, when inputting the order number the website responded with “order number does not exist/could not be found” or something of the sort. I then proceeded to chat live with an agent on the website. He proceeded to tell me that they do not work on weekends or public holidays, and that Tuesday is “technically the 1st day” (his exact words). He then also proceeded to provide me with a tracking number and link for SkyNet couriers to track my order with. I input my tracking number on the website that the link took me to, and SkyNet’s website also popped up a “waybill/tracking number does not exist”. At this point I went back to chat to the online agent to tell him this. He then said that this was because SkyNet has not logged the package at their facilities etc. I left it at that and thought I’d check again on Wednesday. On Wednesday the 19th the SkyNet tracking number was still not working, but I managed to get in again on the Samsung website with my order number, where it stated that my order will be delivered on Thursday the 20th (“3 days” since my purchase, and not 1-2 days as stated). Mildly frustrated at this point, I decided to leave it at that and just wait another day. On Thursday morning I went back on the Samsung website to track and lo and behold, my order status updated to “in transit/out for delivery”. Awaiting a phone call from a courier company the whole day to tell me I must collect my package, this never happened. At 16:00 on Thursday afternoon, a Samsung agent phoned me and asked if the phone had been delivered yet. I told him that it had not, and I’m getting quite angry at this point, it has almost been a week since purchase. He then proceeded to tell me that he saw the shipping info from SkyNet had been updated on his side, and the phone will be delivered tomorrow (Friday the 21st). Friday the 21st came and went. By 15:00 I messaged them online again to follow up, assuming by that time the delivery is not gonna take place on Friday. They proceeded to phone me whilst I was on the online chat to give me an update. According to them, SkyNet attempted to deliver the package on the 20th but could not, with their only reason being “bad address”. No one from either Samsung or SkyNet tried to phone me on Thursday regarding this or to try and rectify this. Not that there is anything to rectify as the address on my invoice sent to me BY SAMSUNG, is indeed my correct address. He then proceeded to provide me with a SkyNet tracking number, by which point I realised that the tracking number initially given to me by the first agent was incorrect. By this point (Friday afternoon talking to the agent on the phone) I am absolutely fuming, especially after they told me that delivery is now scheduled for Monday the 24th. By that point I would have been waiting more than a week, but delivery “takes 1-2 days”. Monday morning came and almost the first thing I did upon my arrival at work was check the status of the delivery on SkyNet. Nothing. No update whatsoever. I decided to give it a bit of time before checking again. Approximately 1 hour later I checked again and still nothing has changed. Repeating a fami**** process by this time, I headed to the Samsung website to chat to an online agent. I asked them to please get an update for me on what time I can expect a delivery. The online agent then has the audacity (and I can here the Karen in my voice coming out) to give me SkyNet’s number and tells me I can phone them and ask for an updated. If was “absolutely fuming” on Friday, then I don’t even know what emotions I’m experiencing at this point. Realising I probably have to speak to someone higher up and more competent than a person that can’t do their job and expecting me to do it for them, I decided to send an email. Which again, only happens online and there is no physical email address provided. I proceed to type a write up similar to this one (maybe a shortened version) to which I get a “thank you for your message. We will respond to you within 24-48hrs”. By now I’ve lost all hope in humanity and Samsung’s customer service. I proceeded to phone them and had to explain my whole experience to an Agent (again). She asked me to stay on the line while she phones SkyNet to ask for an update. When she came back to me, she told me that delivery will take place tomorrow (Tuesday the 25th). At this point I’m at a loss for words (even though I definitely had some words for her). I asked to speak to a manager that will sort this issue out for me TODAY. They tried to transfer me to a manager who either does not physically know how to answer a phone, or died in his office just before I phoned Samsung. After wasting about 30mins of my airtime (and my life) I asked them to phone me back. This never happened. I phoned again, and when an “agent” picked up again, I asked to speak to their manager, again. Same story. Phone rings and rings and no one picks up. In total, I phoned Samsung SEVEN (7) times today. On 2 occasions I asked them to call me back. On both occasions they failed to do so. On 3 occasions I asked to speak to a manager of some sorts, and on 3 occasions I could not get through. EVENTUALLY, I got through to a “managers assistant”. When I questioned him about his manager doing his job, and even his physical existence, I could not get an answer. This gentleman kept me on hold for about 13 minutes. When he eventually came back to me, he told me that he is trying to speak to the correct people to sort out the matter and that he will “phone me back” because he doesn’t want to keep me on hold. It is now 20:55 on Monday the 24th of June. I have still not heard back from Samsung. And I have still not received my package. The cherry on top? SkyNet updated my waybill number at 13:55 stating “admin POD (Proof of Delivery). So the question is, who took delivery of my devices?
106 replies
22 months ago
Samsung Online Store and Terrible Customer Service
If I could give 0 stars I would. I have had the WORST customer experience with Samsung online store. I purchased a phone and samsung watch online on Saturday the 15th of June. I got an order confirmation email from Samsung and they told me that the standard shipping lead time is 1-2 days. On their website there is a section where you can track your order. I kept checking the status of tracking using my order number they provided. Suddenly on Tuesday the 18th of June, when inputting the order number the website responded with “order number does not exist/could not be found” or something of the sort. I then proceeded to chat live with an agent on the website. He proceeded to tell me that they do not work on weekends or public holidays, and that Tuesday is “technically the 1st day” (his exact words). He then also proceeded to provide me with a tracking number and link for SkyNet couriers to track my order with. I input my tracking number on the website that the link took me to, and SkyNet’s website also popped up a “waybill/tracking number does not exist”. At this point I went back to chat to the online agent to tell him this. He then said that this was because SkyNet has not logged the package at their facilities etc. I left it at that and thought I’d check again on Wednesday. On Wednesday the 19th the SkyNet tracking number was still not working, but I managed to get in again on the Samsung website with my order number, where it stated that my order will be delivered on Thursday the 20th (“3 days” since my purchase, and not 1-2 days as stated). Mildly frustrated at this point, I decided to leave it at that and just wait another day. On Thursday morning I went back on the Samsung website to track and lo and behold, my order status updated to “in transit/out for delivery”. Awaiting a phone call from a courier company the whole day to tell me I must collect my package, this never happened. At 16:00 on Thursday afternoon, a Samsung agent phoned me and asked if the phone had been delivered yet. I told him that it had not, and I’m getting quite angry at this point, it has almost been a week since purchase. He then proceeded to tell me that he saw the shipping info from SkyNet had been updated on his side, and the phone will be delivered tomorrow (Friday the 21st). Friday the 21st came and went. By 15:00 I messaged them online again to follow up, assuming by that time the delivery is not gonna take place on Friday. They proceeded to phone me whilst I was on the online chat to give me an update. According to them, SkyNet attempted to deliver the package on the 20th but could not, with their only reason being “bad address”. No one from either Samsung or SkyNet tried to phone me on Thursday regarding this or to try and rectify this. Not that there is anything to rectify as the address on my invoice sent to me BY SAMSUNG, is indeed my correct address. He then proceeded to provide me with a SkyNet tracking number, by which point I realised that the tracking number initially given to me by the first agent was incorrect. By this point (Friday afternoon talking to the agent on the phone) I am absolutely fuming, especially after they told me that delivery is now scheduled for Monday the 24th. By that point I would have been waiting more than a week, but delivery “takes 1-2 days”. Monday morning came and almost the first thing I did upon my arrival at work was check the status of the delivery on SkyNet. Nothing. No update whatsoever. I decided to give it a bit of time before checking again. Approximately 1 hour later I checked again and still nothing has changed. Repeating a fami**** process by this time, I headed to the Samsung website to chat to an online agent. I asked them to please get an update for me on what time I can expect a delivery. The online agent then has the audacity (and I can here the Karen in my voice coming out) to give me SkyNet’s number and tells me I can phone them and ask for an updated. If was “absolutely fuming” on Friday, then I don’t even know what emotions I’m experiencing at this point. Realising I probably have to speak to someone higher up and more competent than a person that can’t do their job and expecting me to do it for them, I decided to send an email. Which again, only happens online and there is no physical email address provided. I proceed to type a write up similar to this one (maybe a shortened version) to which I get a “thank you for your message. We will respond to you within 24-48hrs”. By now I’ve lost all hope in humanity and Samsung’s customer service. I proceeded to phone them and had to explain my whole experience to an Agent (again). She asked me to stay on the line while she phones SkyNet to ask for an update. When she came back to me, she told me that delivery will take place tomorrow (Tuesday the 25th). At this point I’m at a loss for words (even though I definitely had some words for her). I asked to speak to a manager that will sort this issue out for me TODAY. They tried to transfer me to a manager who either does not physically know how to answer a phone, or died in his office just before I phoned Samsung. After wasting about 30mins of my airtime (and my life) I asked them to phone me back. This never happened. I phoned again, and when an “agent” picked up again, I asked to speak to their manager, again. Same story. Phone rings and rings and no one picks up. In total, I phoned Samsung SEVEN (7) times today. On 2 occasions I asked them to call me back. On both occasions they failed to do so. On 3 occasions I asked to speak to a manager of some sorts, and on 3 occasions I could not get through. EVENTUALLY, I got through to a “managers assistant”. When I questioned him about his manager doing his job, and even his physical existence, I could not get an answer. This gentleman kept me on hold for about 13 minutes. When he eventually came back to me, he told me that he is trying to speak to the correct people to sort out the matter and that he will “phone me back” because he doesn’t want to keep me on hold. It is now 20:55 on Monday the 24th of January. I have still not heard back from Samsung. And I have still not received my package. The cherry on top? SkyNet updated my waybill number at 13:55 stating “admin POD (Proof of Delivery). So the question is, who took delivery of my devices?
0 replies
33 months ago
Not Open 24hrs as advertised
McDonald’s at Mall@reds states that they are open 24hrs, but they were closed by around 20:00 when we went there on Sunday the 6th of August. Does not seem like a 24hour establishment in that case.
0 replies
33 months ago
Irene Village Carnival CLOSED
Irene Village Carnival. Not open during the times they posted on their social media. States that it is open between 15:00 - 20:00 on a Friday evening between the dates of 28 April to 30 July. Was there 18:50 on Friday the 21st of July and it was completely closed. Very disappointing.
0 replies
40 months ago
MiWay is Horrible!
After switching insurance when I bought 2 new vehicles, I cancelled my MiWay insurance policy via email with them after filling in a form. I received confirmation that this email was received and someone will contact me shortly. 2 days later my debit order still went off even though I don’t drive the vehicle anymore. I then tried contacting them but no one answered. I proceeded to fill in a form online for someone to contact ME, and I have been waiting a week without hearing anything from them. Will never use them again!
132 replies
52 months ago
Mitech has gone backwards!
Since Mitech opened a few years ago I have been a customer with them, driving about 30km every time I need a pair or 2 of drum sticks. Their drum guru was always very friendly and always assisted with some discount as well whenever I purchased there. But the last few years have been extremely dissapointing. Every time I try to phone them there is no answer. Today I tried to visit them (for the first time since they moved) and as the Google search result told me they were open until 5pm, and there is no mention on their website as to what their trading hours are, I went there. When I got there, the gates were closed and it seemed they were not open. This is not great customer service at all. I would expect them to at least have their trading hours on their website, and not make me drive 30km just to show up to a closed gate. Not good at all. Very dissapointed
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)