Rude and disrespectful treatment, delayed service and lots of problems ignored or not noticed

My Ford Kuga's engine light went on and was struggling to start. I took my car to Mitspro immediately as it was time for a service anyway. I did indicate on the in-take form that the engine light was on, and that the car had an issue with overheating (which they could not find the issue for the past 3 years, but ALWAYS blamed any issues on the fact that it is a Ford). These men have serious personal dramas with Ford cars for absolutely no reason. They proceeded to charge me over R9000 after finally finding a small leak in the radiator. They fixed it (despite missing this for the past 3 years) and completely ignored the engine light which was the main reason my car was there for. When asking about it, they brushed it off and said "it's probably the coil, but you can drive the car". Luckily I decided to not listen to them and took my car back within less than a week. Turns out, my car's gasket had blowen. Yes, they gave back a car whose gasket had blown, they didn't notice it, and advised me to ignore it continue to drive.

Long story short, it took 2 months in total for them to fix the car, they didn't order the right parts, which took longer (of course always blaming Ford). They did not care how long this might take and what a rental car for 2 months will cost me.

The worst part is how they treated me. I would phone every now and again to ask for an update. They would be incredibly rude, ***ist, disrespectful and completely dismissive. I have never had anyone speak to me like this in my life, especially not someone who I had just paid a total of over R50 800.

There are so many car service centers out there. Nobody needs to be treated like this and wait this long for their car to be repaired. I will not be returning.